Jesisca Young

1. Office Administration & Operations - Oversee and manage daily office operations to ensure efficiency and compliance with company policies. - Maintain office facilities, ensuring a productive and safe work environment. - Coordinate office supplies, equipment, and vendor management across multiple APAC locations. - Assist with onboarding and offboarding processes, including workspace setup and IT coordination. - Support travel arrangements and expense management for employees when necessary. 2. Regional Coordination & Support - Act as the key point of contact for office operations across APAC offices. - Collaborate with HR, Finance, and IT teams to ensure smooth office operations. - Assist in organizing regional meetings, events, and office-wide communications. - Ensure adherence to company policies and regulatory requirements across regional offices. 3. Vendor & Budget Management - Manage office service providers, including cleaning, security, catering, and maintenance. - Monitor and track office expenses, ensuring alignment with the allocated budget. - Negotiate contracts with vendors to optimize cost savings and service quality. 4. Health, Safety, and Compliance - Ensure office operations comply with local regulations and company standards. - Implement and oversee workplace health and safety initiatives. - Serve as the primary liaison for emergency preparedness and crisis management. 5. Process Improvement & Efficiency - Identify opportunities to improve office operations and implement best practices. - Streamline administrative processes to enhance efficiency and effectiveness. - Assist in rolling out new office management tools and systems across APAC.

• Schedule and coordinate appointments, meetings, and travel arrangements • Keep track of expiry dates and renewals of passports, Employment passes for Managing Director and his family members. • Prepare reports, memos, letters, and other documents using word processing, spreadsheet, and presentation software • Handle sensitive and confidential information with discretion • Assist in the preparation of regularly scheduled reports • Provide general support to visitors • Assist in bookkeeping tasks, including recording transactions, reconciling accounts, and generating financial reports • Liaise with internal staff at all levels and interface with external clients and partners • Any other ad hoc duties that are assigned by the Managing Director

1) Assist the Client Advisors to develop, grow and manage long-term relationships with Premier Private Client (PPC) customers through professional operational and administrative support. 2) Ensure compliance of all laws, rules, regulations and regulatory directives and notices that apply to my job assignment and area of responsibility. 3) Ensure superior customer service thereby contributing to the overall customer experience of PPC.

1) Provide administrative and service related support to Relationship Managers (up to 20RMs) including account opening process, appointment booking, arranging courier. 2) To ensure efficient and prompt management of orders and reporting of trades, transactions, remittances etc for the clients. 3) Attend to incoming calls from clients in a prompt, efficient and professional manner by either addressing the issues or chaneling the client to the relevant personnel. 4) To ensure that all compliance and legal guidelines are adhered to and minimize the operational errors. 5) Coordinate with branch support in responding to clients enquiries and instructions and on day-to-day operations. 6) Maintain documentations of client accounts, transactions and any related data. 7) Assisting Team Head & Cluster Head on ad hoc basis.

1) Support internal staffs (sales team) by escalating any incidents related with SPEAR (order taking system) to IT team. 2) Follow up on the escalated incidents and liaise with IT team on the solution. 3) Perform SPEAR UAT (testing) for system enhancement before launch to production. 4) Prepare mobile test data in Pegasus (back end system) for testing purpose (UAT). 5) Ensure & monitor the system stability and perform immediate escalation if encounter any system slowness/error. 6) Support marketing team on any ad-hoc & scheduled scheme assignment in SPEAR. 7) Manually record commission of sales team for all order transactions that are unable to be submitted through the order taking system. 8) Perform monthly submission of commission file to commission team. 9) Update pricing & component id into SCORE (commission system) to ensure the system captures and tabulates the correct commission rate. 10) Attend project workshops (Discovery Session & Solution Validation Session) with manager arranged by vendor. 11) Read through all the HLDs (High Level Design) provided by vendor and gave feedback to vendor. 12) Collate feedback containing concerns/questions from different users and submit to vendor for their review. 13) Provide support to the Manager in all phases of the project lifecycle. 14) Work with various SPOC/SME from Consumer Sales in gathering requirements, current work flow. 15) Act as “users” (voice of customer) and provide feedback for system enhancement during project lifecycle. 16) Prepare the test scenarios according to the business requirements for new project. 17) Perform User Acceptance Testing (UAT) to ensure that all scenarios are executed according to tight timeline. 18) Ensures defects / issues are raised & follow through and notify IT/vendor team immediately on all critical issues. 19) Understand the business processes and back-end systems including their dependencies and limitations. 20) Any duties as assigned by the supervisors.

1) Reviewed system process flow and performed planning on how to improve and maximize system performance. 2) Worked closely with BA to discuss possible system enhancement in order to reduce the workload. 3) Performed UAT for system enhancement and report for any errors occurred during testing. 4) Provided training for team members. 5) Monitored system performance closely after it’s launched to production. 6) Supervised team in addition to daily operation duties. 7) Gathered feedbacks and suggestions from the team to improve the system work flow. 8) Observed and analyzed the customer’s gaming activity in order to prevent any suspicious withdrawals and escalated any suspicions to compliance team for checking purpose. 9) Worked in rotating shifts (24 hours). 10) Assisted customer service team for any money transfer issue.

1) Reviewed invoices and check requests. 2) Sorted and matched invoices and check requests. 3) Set invoices up for payment. 4) Processed check requests. 5) Prepared and processed accounts payable checks. 6) Reconciliation of payments. 7) Prepared analysis of accounts. 8) Monitored accounts to ensure payments are up to date.

1) Received and processed money when customer makes deposits transfer. 2) Distributed money when customers write checks on their accounts or withdraw savings. 3) Cash payroll checks. 4) Exchange foreign currency. 5) Cross check customers signature against the signature the bank has on file in the event that customers perform cash checks transactions. 6) Checked the computer at their station to see whether customers have enough money in their accounts to cover the personal checks they want to cash. 7) Calculate the amounts on the deposit slips to find the total amount of money received for the day. 8) Add up the amounts on all the checks to find the total amount of money paid out.