jesal shah

* Sales Assistant: * Customer service * providing assistance and information, taking payments, and dealing with inquiries or problems * Shelf re-stocking * Ensuring stock was checked frequently and assisting customers with product location * Product Storage * Maintaining products and shelves within the storage area

* Analysing how issues were solved over the phone. * Remotely assisting customer/company departments on 1st line support, solving and preventing minor technical problems * 2nd line IT support, working with different departments and solving problems with their systems * 3rd line IT support, maintaining and solving server crashes and network issues * Exporting data from older version file to new and updated files * Rebuilding computers from spare computer hardware.

I have studied BTEC - First Diploma Level 2 for ICT Practitioners in Software and achieved Distinction and also completed BTEC National Diploma Level 3 for ICT Practitioners in Software and achieved DDD While studying at college, the experience was very fulfilling as i learned many attributes about computing as what i was learning was the basics of what you do at university. So in a way it was like a taste of what you would be doing further in life. So the experience as a whole was very good.

Graduated with BSc Information systems (Hons) at Nottingham Trent University. Dissertation - How modern technology can benefit the elderly (GPS App for the visually impaired) Modules taken during my three year course: First Year Foundation of Computing & Technology, Systems Analysis & Design with Professional Development, Internet Technology, Web-Based Programming. Second Year Information Systems Development Information and Database Engineering Business Techniques Practical Project Management Internet Applications Development Third Year Final year project Information System Management Business Analysis Interaction Design & Project Management Professional Practice