jervie ocampo

* Greet customers, present menus, make recommendations and answer questions regarding food and beverages. * Cashier. * Inform customers about daily specials. * Take orders and relay to kitchen and bar staff. * Prepare and serve foods at customer’s tables. * Present bill to customers and accept payment. * Maintain clean and well organized service areas (tables) and food storage Clean equipments, utensils, storeroom

* Perform call monitoring and provide trend data to the management team. * Provide feedback/ coaching to CSRs and track performance. * Provide soft skills, quality and other related training to staff. * Coordinate/ participate in call calibration sessions with the operations team. * Participate in customer and client listening programs. * Identify client/customer needs and expectations. * Prepare and analyze internal and external quality reports for management staff review and highlight specific areas needing attention (with suggested improvements).

* Offered excellent customer service to thousands of international clients * Worked with all the company’s department (accounts/billing/up selling, management, and supervisory) smoothly, resolving any technical, accounts, or services concerns with superb client satisfaction and commendations. * Handled escalated calls resolved customer concerns and exemplified top notched customer service * Support service plan downgrades and upgrades, reactivating cancelled and or suspended accounts, processing customer payments by check, credit or debit card * Support technical issues of the customer such as no browsing, slow browsing and other technical related concerns * Quickly and effectively solve customer challenges. * Up selling after resolving customer concern