Jerry Deal
Automotive Consultant @ Genpact
About
A exceptional record of revenue growth through the management of dealership departments and programs.Excels at recruiting, employee retention and building top-performing teams, improving operational performance,and increasing CSI and customer retention. Outstanding problem solving,sales techniques ,relationship management skills utilizing 45 years in the automotive industry.
United States
Greater Houston
Automotive
Customer Retention, Automotive, Vehicles, Customer Satisfaction, Automotive Aftermarket, Profit, Automobile, Dealer Management, Parts, Team Building, Warranty, Dealers, Inventory Management, Sales, Sales Process, Customer Service, Automotive Repair, Continuous Improvement, Negotiation, Reynolds
Experience
Automotive Consultant
Genpact
New York, New York, United States
Assisting with Content Analysis for Service Pricing for Automotive Service Departments in the USA.
Automotive Consultant
IXVI Consulting
Snook, Texas
Sharing my expertise and knowledge from 45 years in the automotive industry with top professionals via: In store consultations,small group convening,teleconferencing.mentorship,surveys and other direct interactions. Assisting with training delivery procedures, sales techniques to overcome objections for sales, service,parts ,finance /insurance and body shop. Proficiency using Microsoft Excel,Word and PowerPoint. Working to improve interdepartmental communications and teamwork. Currently offer my services to GLG, Guidepoint, Alpha Sights, Clarity, Maven, UKThirdBridge, Zintro and 12 Independent Dealerships.
Fixed Operations Director AutoNation Toyota
AutoNation
Houston, Texas Area
Oversaw 52 Technicians and 10 ASM'S Improved CSI from 86.8% to 90.7% above GST Region Raised C.P. gross from 76.1% to 79.1% above AutoNation guide Increased Hours per repair order from 1.1 to 1.5
Fixed Operations Director BMW North
AutoNation
Houston, Texas Area
Supervised 27 Repair technicians, 10 ASM'S Launched a Quick Maintenance Team Improved C.P.Gross to 79.6% Increased Hours per Repair Order from 2.4 to 2.9
Fixed Operations Director Sterling McCall Nissan
Group 1 Automotive
Stanford , Texas
Increased Gross Profit from $141k to $241k Improved CSI from 748 to 879 Turned a -350k loss in 2011 to a +376k profit in 2012 Recruited Parts manager, Service Manager and 10 technicians
Fixed Operations Director Fort Bend Toyota
Group 1 Automotive
Sugarland , Texas
Supervised Parts,Service and Body Shop Recruited and Oversaw 42 technicians and 10 ASM'S Improved CSI from bottom 10% To Top In the City Increased Hours per Repair Order from .9 to 1.4 Lead Group Toyota Stores year over year C.P. Growth
Education
Texas Christian University
Automotive Management
Program for General Motors Service Department management Certification.
Jerry Deal's Contact Information
Phone
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