Jerry Tan Guan Chuan

• Spearheaded logistics initiatives, including WMS migration and customer onboarding, to enhance operational efficiency. • Achieved 99% inventory accuracy through implementation of 5S strategy. • Standardized Certificate of Origin process to optimize bonded warehouse operations. • Executed enhancements across multiple processes to improve logistical efficiency. • Developed SOPs and work instructions aligned with lean principles and industry best practices. • Collaborated with Warehouse Manager on resource planning and customized warehouse layouts. • Integrated scanning process with IT in bonded warehouse, eliminating incorrect deliveries. • Acted as primary client contact during project implementation and transition phases. • Implemention of warehouse migration with over 100 SKUs including spare parts (eg: screws, nuts and bolts). Migration done within 1 week. • Implementation of warehosue migration over 150 SKUs including cosmetics products. Migration done within 1 week.

• Coordinated daily truck delivery logistics, achieving zero failed deliveries for GT customers. • Planned shipments to East Malaysia by precisely reserving stock to fulfill demand. • Monitored 3PL partner performance against key performance indicators to maintain service quality. • Coordinated mock recall activities with the internal QA department and 3PL partner to ensure compliance. • To collaborate with the QA department and the Production department on product releases based on the product hold period. • To collaborate with the R&D department to modify the packaging standard request from the customers. • Prepared the yearly transportation budget for management review. • Cut the 30% delivery cost by leading the direct delivery of goods from the factory to the customers. • Achieve 0% damage rate of shipments to East Malaysia.

-Led the customer service team, managing client relationships and ensuring service excellence across contract logistics operations. -Acted as the primary liaison between clients and internal teams (warehouse, transport, planning) to ensure KPI targets and service levels were consistently met. -Handled key account management, including regular business reviews, issue resolution, and operational improvements for major contract logistics clients. -Developed and maintained SOPs (Standard Operating Procedures) tailored to client-specific logistics requirements. -Analyzed service performance metrics (OTD, order accuracy, inventory accuracy) and implemented corrective actions to drive continuous improvement. -Coordinated with operational teams to manage customer escalations, customized logistics solutions, and project rollouts. -Supported commercial teams in customer retention initiatives, new contract startups, and RFQ (Request for Quotation) processes. -Trained, coached, and led the customer service team to maintain high levels of client satisfaction and operational efficiency.

-Managed inventory records, shipment documentation, and warehouse reporting with high accuracy. -Coordinated inbound and outbound logistics, ensuring timely deliveries and dispatches. -Supported stock control through system updates and regular inventory audits. -Maintained compliance with warehouse safety and housekeeping standards. -Performed administrative tasks including data entry, filing, and supply management.

The training covered topics that included warehouse activity, inbound logistics activity, outbound logistics activity, and reverses logistics activity.

-Dean's List Honoree Semester 2018 & 2019 -Studying subjects such as Import & Export Management, Procurement Management, International Trade Law

Studying subjects such as Supply Chain Planning and Scheduling, Transportation Management, Introduction to Logistics.