jerry hawthorne

outbound telemarketing sales and operations manager

About

Results orientated professional with twenty seven years of leadership experience in Operations and Sales within fast-paced environments. I have had the opportunity to build and develop diverse, customer facing and regional leadership teams. These teams have historically produced best in class results, across many key performance indicators, operating profitably, efficiently and effectively throughout multiple states.

Country

united states

City

chester

Industry

telecommunications

Skill

direct sales, sales operations, telecommunications, sales, management, sales management, call centers, leadership, customer retention, customer satisfaction, team building, account management, customer service, team leadership, cross functional team leadership, salesforce.com, new business development, microsoft excel, sales process, marketing strategy, budgets, selling, microsoft office, marketing, process improvement, operations management, competitive analysis, inventory management, solution selling, b2b, coaching, project management, business development, negotiation, customer experience, retail, strategic planning, vendor management, wireless, cold calling, merchandising, income statement, product management, p&l management, performance management, recruiting, forecasting, voip, strategic partnerships, contract negotiation

Experience

outbound telemarketing sales and operations manager

charter communications

2019-9 - Present · 7 yrs 1 mo

supervisor

comcast

2004-7 - 2010-11 · 6 yrs 5 mos

assistant manager

advance auto parts

2000-1 - 2004-12 · 5 yrs

* Increased store profit by 122% * Expanding current commercial accounts * Lead Parts Pro * Responsibilities: * Customer service (solving customer’s problems, needs and wants) * Supervision and delegation of duties and activities to team members. * Daily, weekly, monthly, quarterly paperwork for budget and profit / loss reports. * Product knowledge * Automotive technical training classes * Training of new and current team members in all positions. * Inventory management

certified scale technician, service and sales manager

alweighs hamilton scale corporation

1998-1 - 2000-1 · 2 yrs 1 mo

* Ensure compliance with all state, county, company, and job site safety codes * Perform preventive maintenance on customer’s scales including, but not limited to, calibrating, greasing, cleaning, troubleshooting, and ordering replacement parts for various types of scales. * Read and interpret blueprints * Active in creating and maintaining sales and contract agreements for all company products. * Inventory management

manager

trak auto

1991-1 - 1999-1 · 8 yrs 1 mo

* Increase customer sales average * Technical and Business classes * long term employee retention * Responsibilities: * Assist Loss Prevention with internal and external issues, such as employee and customer theft, overages/shortages of freight deliveries, and any cash drawer reconciliation. * customer service, and product knowledge. * Maintain daily operation, such as reports, scheduling, and cash handling procedures for accuracy. * Setting up new commercial accounts. * Inventory management.