Jerry Bual

Business Analysis Specialist IV @ JPMorganChase

About

Passionate about people, performance, and purpose! Currently, I work as a Business Analysis Specialist IV, helping shape the future of learning and operations through data-driven insights and engaging content. As part of the Performance Development Team, I collaborate with clients to design impactful training materials that elevate both employee growth and customer experience across Fraud and Customer Protection Services departments. Before this, I served as a Fraud Specialist, where I sharpened my eye for detail and built a strong foundation in risk and customer trust. From 2017 to 2021, I thrived at Accenture, growing from a Customer Service Associate to a Quality Analyst, where I developed a love for process improvement and clear communication. My journey began as a Senior High School Teacher in 2016—where I discovered my passion for learning and development. Outside of work, I’m a big fan of community service, coffee shop hopping, travel, and a good karaoke session. I’m energetic, communicative, and always looking for ways to connect people, ideas, and impact. Let’s connect and create something meaningful together!

Country

Philippines

City

Cebu

Industry

Financial Services

Skill

Skills Development, Learning, Training and Development (HR), Training Facilitation, Instructional Design, Research Skills, Teaching, Curriculum Development, Cross-functional Coordination, Billing Systems, Google Sheets, Microsoft Excel, Inventory Management, Inventory Control, Non-profit Management, Executive Management, Workload Prioritization, Written Communication, Attention to Detail, Organization Skills

Experience

Business Analysis Specialist IV

JPMorganChase

2024-5 - Present · 2 yrs 5 mos

Cebu

Fraud Specialist I

JPMorganChase

2021-5 - 2024-5 · 3 yrs 1 mo

Cebu, Central Visayas, Philippines

Minimized and prevented losses resulting from high risk and fraudulent monetary and non-monetary transactions in debit card and checks. Identified fraud trends, procedure and strategy opportunities that will improve fraud prevention, detection results and customer satisfaction Reviewed security information and account activity with the callers, identified the type of fraud and setting accounts up for investigation. Provided best-in-class customer service, through phone and chat, handling "everyday banking" issues from the customers, resolved general account maintenance/management concerns, which includes disputes/claims, processing and managing payments.

Certified Trainer

JCI Philippines

2025-10 - Present · 1 yr

Philippines

Quality Assurance Specialist

Accenture

2017-8 - 2021-4 · 3 yrs 9 mos

Cebu, Central Visayas, Philippines

Audited transactions from survey reviews, email, chat and phone Conducted intensive coaching for quality markdowns Generated reports and analyze overall Quality performance Provided recommendations to improve process, addressed gaps to prevent potential escalations, validated CSAT responses, conducted Root Cause Analysis (RCA) and created post-mortem for client escalations.