Jermine Wayne Dela Cruz

 Managed payroll for 1500 employees across the GCC region and developed an automated payroll system to support business during expansion to decrease payroll processing time.  Directed and mentored a team of HRBP professionals, promoting continuous improvement to ensure organizational continuity and achieving key performance metrics.  Conducted monthly training sessions to enhance employee proficiency, employee growth and promote corporate brand culture to support for organizational succession planning.  Analyzed key HR data metrics to establish HR Dashboards to support senior management for strategic decision making and interpret metrics effectively.  Spearheaded monthly employee engagement programs and team building/events that resulted in increase of 12% in employee satisfaction, retention and improve overall employee experience.  Oversee manpower vendor management, collaborating closely with operations and third-party vendors to streamline blue-collar recruitment, reduce recruitment cycle and ensure workforce compliance with local labor laws.  Established effective partnerships with 12+ key vendors, effectively reducing dependency on a single source and conducted vendor performance inductions & evaluations enhancing service quality and reducing the overall complaints.  Managing the employee life cycle of 1500 Blue- & White-Collar employees from recruitment, onboarding, development and off-boarding.  Partnered with operation managers, supervisors and team leaders to implement and comply with HR Policies and regulations resulting in increased performance for blue collar workers.  Handled and oversaw employee relations activities, compensation benefits, performance evaluation for blue collar workers across the GCC.

 Designing & implementation of HR Systems (payroll system, employee relations, vendor management & recruitment system) to improve HR processes and enhance management decision making with HR analytics.  Launched GCC corporate trainings and company culture initiatives increasing employee engagements by 18% and employee retention.  Legal & Government Compliance that resulted in 100% compliance in internal and external audits that resulted in 23% decrease in employee related issues and legal costs.  Streamlined workforce planning that increased the workforce diversity by 11% quarterly and achieved onboarding new recruits, reduce employee cost per hire through key talent acquisitions.  Introduced vendor management with heavy emphasis on workforce efficiency and time to hire that resulted in cross department collaboration and day-to-day HR operational support.  Employee relations, visa management, employee onboarding and offboarding and employee engagements for across 1500+ employees in the MENA Region.

 Recognized as a three-time awardee of the J&T Express Top UAE Regional Sales Champions award.  Identify and capitalize on new business opportunities, utilizing both external and internal corporate resources.  Develop comprehensive sales systems through data analysis, targeting industries, enrich client relationships and develop market profiles, in focus of domestic & international ecommerce clients to ensure monthly growth.  Administered effective sales territory management across the team and yielded 21% growth increase for account growth and revenue every month.  Streamlined cross department coordination by focusing on finance, product management, operations & customer service to meet client timelines and maximize efficiency.  Performed competitor analysis and analyzed potential new technologies to encourage company growth and expansion.

 Managed a diverse portfolio of 300 clients’ accounts across finance, healthcare, and other industries, implementing strategic sales initiatives to drive account growth and retention.  Improved customer engagement through effective client retention strategies, resulting in a significant increase in the customer base, reaching 13% increase in client monthly revenues.  Fostered team collaboration through solution selling methods, successfully resolving client concerns and identifying new sales channels.

Hubs Advertising is an advertising agency that specializes in both printing as well as digital marketing. As a sales representative, my responsibilities included: acquiring new prospects, cold calling clients, seeking new leads as well as organizing business meetings and marketing proposals to respective clients.

BSc in Business Management delivers a solid and up-to-date educational foundation for a wide range of career opportunities in industry, trade, service, and self-employment. A strategic perspective on the global aspect of business management promotes a modern and forward-looking analysis of major changes in the global business environment.

BTEC Higher Nationals are internationally-recognised higher education qualifications at level 4 and 5 that are equivalent to the first and second years of a university degree, providing progression to both university and employment.