jeri callaway

Interacting with guests and staff ensuring excellent customer service for every guest. Front of the house hiring, training, schedules and supervison of all employees. Satety and sanitation inspections. Cash handling management including; daily, weekly and lottery sales activities and deposits.

Promt accurate friendly customer service for every dining room as well as drive thru guest. Training, coaching, scheduling of all employees. Reconcile all cash drawers and prepare deposits. Cost controls including labor and food cost. Accurate daily and weekly inventory. Overall profitable operations of quick service restaurant.

The Benson Hotel in the heart of downtown Portland, Oregon, provides travelers a truly unique experience among even the most distinct Portland hotels. The Benson Hotel is an upscale boutique style Portland hotel convenient to sightseeing, shopping, the Pearl District, performing arts and museums.

A day in the life includes all operations of a full service casual dining restaurant, lounge, and lottery property. Our property includes a small banquet room. Developing team through internal promotion and training. Practice team management by delegating responsibility. Current NIBO 20%, Food Cost 24%, Labor Cost 23%, Operational Cost 15%

I was the person in charge of all events. Event sales, site tours, and catering contracts. Worked with clients on all pre-event items and with staff during the event and after on all clean up. My main focus was guest service. Made sure all guests to the course food and beverage outlets as well as events were satisfied with their experience. Wrote employee schedules, trained employees, and supervised up to fifteen staff members. Top Contribution: Developed new ideas to build the community awareness of the restaurant and lounge. Started weekly activities such as trivia night, Blazer nights, NASCAR events, and Wheel of Fortune nights. Annual events such as Valentine’s Day specials, Super Bowl Parties, and costume parties designed to introduce the local area residents to the property.

* Helped establish a new event planning business. * designed website, social media presence, and registered with multiple bridal sites. * Maintained all online presence. * Cold called prospects by phone and email. * Established business plan and helped with office set up and staffing. * Managed events. * Top Contribution: * Designed and staffed a trade show booth for several wedding showcases.

I am responsible for site tours, sales calls, networking events, and contract negotiations. I respond to all reviews we receive and track sales. I am working on promotions for the new renovated hotel to come. . Top Contribution: ADR increase 8.5% over last year. Developing new relationships with various types of travel clients. Opening new corporate accounts, sports teams, new tour group bookings, SMERF, and participation in the Wyndham Global Sales Community. I am utilizing multiple platforms in an effort to connect with guests and corporate clients. Platforms the hotel has a presence on include; Instagram, Facebook, Twitter, Google+, Pinterest, Foursquare, and Tumblr. I am negotiating contracts with all of our direct bill accounts to strengthen ties as we continue with a full renovation of the hotel.

Responsible for all aspects of daily operations of a full service restaurant and lounge. Including; budgets, labor controls, service and cleanliness standards, hiring, financial reports, scheduling, inventory, and most important of all delighting guests. Top Contribution: Our management team has seen a growth in sales of 8% over the last twelve months and customer count growth of 6%. Author of the new server sidework book, host training manual, and server station program.

Received Transfer and Continuing Student Success Award"]

I completed an Associate of Applied Science in Hospitality Management. Activities and Societies: Hospitality and Tourism Club, 2013 Executive Board as Culinary Manager for Gala Dinner fund raiser, Rho Theta.