Jeremy Ogle

SVP of AI Transformation Consulting @ Helpware

About

With over 15 years of experience in Customer Experience consulting, SaaS, technology, engineering, and services, I am a customer experience expert who leads and manages high-performing teams, drives sales growth, and delivers innovative solutions for clients. As the SVP of CX Consulting at Helpware, I enable businesses to attract and retain customers by creating a personalized, predictive, and effortless customer experience blending the best technology for frictionless automation and memorable experiences at every touchpoint. I also have a track record of challenging the status quo and inspiring positive change. My passion is to evolve how companies interact with their clients and deliver value to them.

Country

United States

City

St. Petersburg

Industry

Outsourcing/Offshoring

Skill

Project Management, Marketing, Startups, Artificial Intelligence (AI), Machine Learning, Natural Language Processing (NLP), NLR, SaaS Sales, Marketing Strategy, Healthcare Information Technology (HIT), Leadership, Sales, Management, Account Management, Team Building, Outsourcing, Customer Satisfaction, Training, Process Improvement, Customer Service

Experience

SVP of AI Transformation Consulting

Helpware

2025-11 - Present · 11 mos

St. Petersburg, FL

I help companies optimize their customer interactions and surrounding processes using AI and technology for transformation and evolution.

SVP of CX Consulting

Helpware

2021-8 - 2025-12 · 4 yrs 5 mos

San Jose, California, United States

President

Ataraxia Accelerators

2024-3 - Present · 2 yrs 7 mos

St Petersburg, Florida, United States

Focused on acquiring Small-Mid Market companies primarily in the healthcare, technology, and B2B services markets.

Member

RevGenius

2021-9 - Present · 5 yrs 1 mo

https://vrlps.co/s5913s0/cp

VP of CX Consulting

[24]7.ai

2021-2 - 2021-8 · 7 mos

San Jose, California, United States

Member Of The Board Of Advisors - Disruptive Leadership Program

Stetson University

2020-3 - 2021-2 · 1 yr

Brandon, Florida, United States

VP of Commercial Healthcare

Faneuil Inc

2018-1 - 2021-1 · 3 yrs 1 mo

Hampton, Virginia, United States

Worked with Health Plans and Providers to find custom solutions across healthcare functions spanning from enrollment to claims to customer care and clinical functions. Combined services and technology to find optimal solutions.

Senior Vice President Healthcare Solutions

BroadPath

2014-11 - 2018-1 · 3 yrs 3 mos

St Petersburg, FL

Led a team to provide operational support customized to the needs of an array of healthcare companies, within a BPaaS delivery model. Created solutions for back-office, customer care, clinical, and other healthcare functional needs.

Vice President-Healthcare Solutions

BroadPath

2014-4 - 2014-11 · 8 mos

Tampa/St. Petersburg, Florida Area

Focus on BroadPath's premier clients and new market segments to find opportunities where BroadPath's position as a leader in Work-At-Home operations and unique approach to the BPaaS service delivery model aligns with the client's needs.

CEO

Casual Cork Brands, LLC

2012-11 - 2015-12 · 3 yrs 2 mos

Lexington, Kentucky Area

Casual Cork Brands was a bootstrapped startup that entered the female-focused wine segment with 4 varietals of wine and was distributed in 6 states before being sold.

Account Executive-Healthcare

Xerox Services

2010-3 - 2014-4 · 4 yrs 2 mos

Lexington, Kentucky Area

My expertise is finding creative solutions to client's problems and providing insights into the latest approaches to address the challenges seen in the evolving healthcare landscape.