Jeremy Mathias

Leveraged skills in SQL, Data Analysis, Project Management and Business Intelligence to successfully complete projects ranging from custom SSRS reports and custom .NET/C#-based interfaces to complete migrations of data from legacy systems built on SQL Server, OracleDB, MS Access and more. Co-lead an initiative to move internal development projects from Microsoft TFS to Azure DevOps and implemented structured Product Management processes for internally-built custom tools, using DevOps for capturing and tracking User Stories and Bugs, building Power Automate flows to simplify submission of bug reports, feature requests and release information. Developed custom queries and tools for internal use to identify and capture undocumented changes to the database schema between releases and streamline configuration of internal migration tools.

Coordinate communications, documentation and training surrounding release of new version of the software Coordinate upgrade of hosted client sites to new release Establish and maintain project timeline for each new release, and ensure milestones are met.

Professional Services Team member Manage new client implementation projects Analyze client's existing data and schema, and migrate that data into the Satuit database. Project Management for internal projects Develop and maintain integrations with other systems using MS SSIS Manage UAT and Release Testing for new releases Conduct client training, as needed Build custom reports using MS Report Builder

Design, develop, maintain and support client integrations using SQL Server, SQL Server Integration Services (SSIS) and C#/.Net scripts based on requirements gathered from business consumers.

Created design schema for knowledge base articles, article content review cycles, and a template for submission. Seeded knowledge base with over 100 answers, ensuring accuracy and relevance of content. Segmented knowledge base and some answers to leverage a public and internal repository of knowledge articles. Processed requests for new users and updates to existing staff accounts. Designed and implemented customized versions of stock reports to empower staff users. Created and distributed scheduled and ad-hoc reports for specified metrics to the Senior Management Team and Product Launch Team.

Participated in the creation of technical design document and project plan. Managed local resources to meet deliverable deadlines and keep project on schedule. Coordinated change management processes.

Provided liaison services between domestic customer service group and IT dept. Explored software solutions currently in use to discover new uses to improve effectiveness and efficiency Managed circulation and customer service reporting for various management functions. Steering committee for software pilot project to evaluate new CRM solutions for use by customer service department.

Supervised team of twelve employees. Oversaw day to day operations of the customer service administrative team. Developed system of tracking and reporting end of day numbers for call volume. Supervised transfer of administrative responsibilities to the new call center

Responded to on-site emergencies and provided pre-hospital care Administered employee wellness program Coordinated worker's compensation cases with insurance company Maintained fire extinguisher inspection, injury, and orientation logs Publisher's Circulation Fulfillment, Inc.

Answered inbound Boston Globe subscriber calls Addressed subscriber issues related to home delivery, billing and stops/starts