jeremy tweddle

client services director

About

An experienced, results orientated sales professional who is comfortable operating at the executive level. I have a track record of growing revenues internationally and building relationships with Fortune 500 accounts. My most recent appointment has seen me move away from the management role and get back to frontline customer engagement. I am really enjoying working with customers and new clients to help them shape and deliver their digital customer engagement strategies. Specialties: AI driven agent process guidance AI driven customer engagement Customer Experience Management, Cross Channel Customer Engagement, Contact Centre, Performance Optimisation, Strategy planning and execution, Change management, Good motivator and team builder, Business process orientated, Excellent business problem solver, Global Account development

Country

united kingdom

City

oxford

Industry

computer software

Skill

contact centers, strategy, solution selling, management, telecommunications, saas, leadership, team building, call centers, change management, strategic planning, cloud computing, customer satisfaction, professional services, sales management, sales operations, managed services, sales, business process, crm, pre sales, ivr, business development, software as a service, outsourcing, customer relationship management, enterprise software, product management, vendor management, unified communications

Experience

client services director

egain corporation

2017-1 - Present · 9 yrs 9 mos

account director

egain corporation

2014-1 - 2017-1 · 3 yrs 1 mo

account director

genesys

2010-7 - 2014-9 · 4 yrs 3 mos

* Focused on the Telco sector covering UK and Eire. Customers include Orange, Tmobile, EE, Three, Vodafone (including C&W) Telefonica, Eircom, VFI etc * Genesys Customer Experience Management software helps customers develop optimised, low effort customer journeys that increase NPS, lower the cost to serve and increase revenues. * Across all of your engagement channels.

sales director

newvoicemedia

2008-10 - 2009-11 · 1 yr 2 mos

Hosted Contact Centre provider.

vice president northern europe sales

aspect software

2003-1 - 2008-7 · 5 yrs 7 mos

sales director

aspect communications

1998-1 - 2002-12 · 5 yrs

principal consultant

eloyalty, a teletech company

1995-1 - 1997-1 · 2 yrs 1 mo

Customer Loyalty Services provider.

contact centre sales manager

mitel

1989-1 - 1995-1 · 6 yrs 1 mo

sales executive

mitel

1987-1 - 1989-1 · 2 yrs 1 mo

director - telco

egain corporation

2014-10 - Present · 12 yrs

Responsible for development of the eGain business across the Telco vertical.Working with new and existing customers to help them determine their digital engagement strategies and deliver an omni channel experience across all the customer communications channels. Business outcomes include low customer effort, increased self service, lower operating costs, improved NPS and increased revenues.