Jeremy T.

Major Incident Manager, acting as the primary liaison between Asia and Europe to ensure seamless communication and collaboration on critical IT services. Additionally, leveraging AI adoption for daily tasks to plan and build business automation workflows, administer automation processes, enhance application monitoring, and collaborate with internal technical teams on various migration projects aimed at streamlining business operation processes and supporting the core banking systems.

▪ Communicate\Collaborate with geographically distant teams in a 24/7 follow the sun model of Production Support ▪ Developing and Support automation to streamline the business user process. ▪ Participate System upgrade and new application rollout planning ▪ Administer and maintain Enterprise escalation platform Xmatters ▪ Administer and maintain Enterprise Scheduler IWS (IBM Workload Scheduler) ▪ Administer and maintain Secure file transfer platform Move-IT transfer and Automation tool ▪ Global Batch Process (on prem/cloud) Development and Support ▪ Support Vendor interface management and application inquires ▪ Create and update SSIS package for data integration ▪ Ensure Data feeds are received within a timely manner. ▪ Data Validation between Vendors and Barings. ▪ Partner with Data and Application Provider (Eg. BBG, SSC, NT on data issues) ▪ Evaluate criticalness, research and troubleshoot or escalate production issues timely.

▪ Provide technical support to front office and Middle Office application ▪ Provide technical support to FIX engines ▪ Record system bug in issue tracking systems, provide immediate response and follow up ▪ Plan and execute for system upgrade and new application roll out ▪ Conduct certification testing for Client - AMS/3.8 to OTP-C end to end test - FIX and Nyfix Engine test and setup - OMD-C readiness test - Bloomberg to Fix connection test ▪ Algo functionality testing and training. ▪ Bloomberg to Fix connection setup ▪ Modify scripts and configuration to meet user’s request ▪ Develop shell scripts (windows/linux) to Automate User daily process and monitor system performance

▪ Hardware Troubleshooting including POS terminal, Printers, Eftpos Terminal, Scanners, PDE Device etc. ▪ Troubleshoot level 1 and 2 software related requests/errors. ▪ Provide phone and email support to a large external user base across Australia and New Zealand ▪ Provide network administration and support ▪ Remote/Onsite Software and Hardware installation ▪ LAN Network Setup ▪ RDP Setup for multi-store ▪ Test and validate software components ▪ Conduct User online software training/ Seminars. ▪ Writing SQL for Data cleaning/Reporting ▪ Gathering information for Software Issue ▪ Accounting software/ Webstore integration setup ▪ Customer account data report analysis ▪ System Cloud backup setup and maintenance ▪ Knowledge base/User instruction documentation ▪ Software fault reporting

▪ Gather and document client requirements. ▪ Liaise with customer and internal stakeholders in helping development of business and functional requirements specifications. ▪ Create test plans and scripts as well as executing them to ensure that the target systems meet functional requirements. ▪ Test and validate newly developed software components that function as per the business requirements. ▪ Conduct user training/seminars for the new registration system. ▪ Troubleshoot level 1 and 2 software related requests/errors. ▪ Provide phone and email support to a large external user base across the state. ▪ Tickets Escalation as required. ▪ Generate custom SQL reports requested by clients. ▪ Update knowledge base documents