jeremy hampson

* Used active directory and Microsoft exchange to create, maintain, and delete accounts, distribution lists, and positional mailboxes for two separate networks for a total of over 500 people. * Worked closely with networking team to patch cables, help solve issues occurring on the network side, and solve user issues quickly and effectively. * Supported, maintained, and configured multiple different devices – Over 700 computers, 400 iPhones, and an assorted number of printers of varying types. * Used a custom made ticketing system to open, work, and close over 100 tickets per month.

* Work with customers to gather, set up, and deploy many different types of computer systems. * Work with a variety of teams including networking, engineering, and system administration to give customers a quick and concise solution to issues that arise. * Work with customers from beginning to finish with any and all issues that they have. * Support a headquarters building as well as over a dozen field sites, for issues from ordering new equipment for handling network outages.

Serve as a helpdesk technician where I maintain over 600 user accounts through active directory. Create and submit trouble tickets through Remedy ticketing system. Help maintain user awareness to stay in compliance with local and regional IA policies. Troubleshoot user end issues both locally and remotely using Windows remote tool.

I worked as the manager of a small team of helpdesk personnel. I primarily oversaw the administrative portion not only mine, but also helped the subordinate helpdesks when they required it. While I was working as the manager, I directly supervised four other IT professionals. I helped them further their knowledge base in IT while also helping their career progression in the United States Military. As the manager of my helpdesk, I was also responsible of the equipment in my care, being that I was directly in charge of it and signed for all equipment, valued at over $10,000. I instituted a new tracking system for signing out and maintaining equipment which helped me keep losses and damages at under 10%

The primary reason for me holding this position was to help foster a better relationship between the military and civilian IT employees on Fort Myer, VA. I helped both sides communicate better so as to reach a better conclusion for issues then there were in the past. While I was here, I was personally involved in two computer life cycles, between the two we replaced over 400 computers. I personally imaged over 200 hard drives for these computers using either Norton Ghost Software, or a replicator. Besides the life cycle computers, I also personally imaged over 250 computers, and used the Remedy ticketing system to open, track, and close over 40 tickets per month.