Jeremiah Chetty

• Prospecting potential clients for the services offered by our institution via LinkedIn. • Work with their managers to maintain their business model. • Contact prospective clients to ascertain the relevance of the services offered. • Maintain the highest levels of administration, completing client documents in the parameters of the compliance department Learn and develop the understanding of the business and services. • Meet outlined targets set by their consultant and team leaders. • Contact clients when requested and communicate any changes or concerns to their consultant. • Attend all meetings held by Managers and Service Providers • Close new business • KPI’s achieved: 100 – 150 outbound calls weekly. 5 – 10 in person appointments booked weekly

• Managing a team of 26 agents, 2 team managers and assisting with management of the floor directly under the SOM. • Report directly to BPESA DOH and SOM’S weekly on WTD, ratio and performance analysis. • Hands on involvement overseeing in the project management for the campaign. • Providing skills and development counselling for agents • volved in the recruitment of new agents. • Assisting agents with all queries and questions they have regarding the campaign or the business. • Helping agents identify and resolve issues at the same time overseeing agent work for quality and guideline compliance. • Assisting with software and product training development. • Communicating deadlines and sales goals to team members. • Developing strategies to promote team member adherence to company regulations and performance goals. • Conducting team meetings to update members on best practices and continuing expectations. • Generating and sharing comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. • Ensuring company brand materials and physical working spaces meet and exceed company presentation standards. • Providing quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints. • Assisting workforce management to analysis and problem solve productivity. • Assisting with payroll and monthly enquiries • KPI’s achieved per agent - team overall: Quality 90%, Target 90%, Attendance 95%, NPS 85% - 100%

• Meeting call centre sales objectives by motivating and coaching and initiating corrective actions. • Preparing call centre performance reports at end of day. • Setting and meeting performance targets for speed, efficiency, sales, and quality. • Managing the daily running and overall operations of the sales team • Liaising with other supervisors, team leaders, operatives and third parties to gather information and resolve issues. • Monitoring calls to improve quality, minimize errors and track operative performance. • Reviewing the performance of staff, identifying training needs and planning training sessions. • Handling the most complex escalation customer complaints or enquiries. • Organizing staffing, including shift patterns and the number of staff required to meet demand. • Determining call centre sales operational strategies by conducting pre-shift meetings, one on one coaching, performance reviews and providing feedback to the call centre agents. • Coaches and drives sales hunter skills and solution selling skills to team. • Proactively identifies and provides solutions to production, productivity, quality, and customer-service issues, contributing information to organizational strategic plans, reviews, and sales KPI objectives. • Target achieved per agent – team overall: 40 MTD sales,90% Quality, 95% Attendance • Achievements – Top performing manager 6 months consecutively

• Managing and developing a team of 12 advisors and 1 senior • Motivating targets and KPI’S for both individual advisor and team • Tracking and evaluating the performance of both individual advisor and team • Efficiently reporting daily to the second in charge as well as campaign manager • Actively carrying out documented coaching and development • Compiling and submitting bonus trackers and commission reports to the payroll department • Planning and research of team building activities and incentive days • Ensuring advisors adhere to company policies and procedures. • Compiling and updating performance reports for the campaign manager • Successfully resolving and providing solutions direct to customers who have complaints and queries during manager calls. • Conducting dip checks for compliance and quality measures. • Ensuring all SLAs are met. • Conducting up skills of agents from credit control- sales and customer service • Actively involved in all training conducted by the training department. • KPI’s achieved per team overall: Revenue Based target: £40 000 MTD, Quality 90%, Attendance 95%

• Promote sales to existing clients and new clients, B2B and B2C • Identify and source potential clients • Estimate or quote prices, credit or contract terms, warranties, and delivery date. • Preparing of all documentation and vehicle worthiness for COR. • Cross border sales knowledge • Multiple truck and trailer experience. • New and used vehicle/truck and trailer sales. • Prepare or oversee preparation of sales or other contracts. • Consult with clients after sale or signed contracts to resolve problems and to provide ongoing support. • Offered service to all walk-in and call-in customers. • Close on new- and used-truck deals. • Studied truck and equipment specifications to improve knowledge of product performance and application continually.