Jerad Tan

Account Manager @ respond.io

About

Have a solid background in Sales, Customer Service and handling team. Well versed in E-Payment gateway (E-commerce) and Banking or Financial Industry. Tech Savvy.

Country

Malaysia

City

Greater Kuala Lumpur

Industry

Computer Software

Skill

New Business Development, Business-to-Business (B2B), Inside Sales, Administration, Salesforce.com, Gateway, Management, Sales, Banking, Retail Sales, Retail Banking, Customer Relationship Management (CRM), Customer Service, Team Management

Experience

Account Manager

respond.io

2025-11 - Present · 11 mos

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia

• Manage a portfolio of SMB, mid-market, and enterprise customers across multiple regions, ensuring high product adoption and customer satisfaction. • Serve as the primary point of contact for all assigned accounts, providing guidance on best practices, platform optimization, and feature utilization. • Conduct onboarding, training, and workflow consultations to help customers maximize the value of respond.io’s omnichannel messaging, automation, and AI Agent capabilities. • Monitor account health, usage metrics, and customer behavior to proactively identify risks and retention opportunities. • Collaborate with Sales, Support, Product, and Technical Teams to resolve customer issues, drive feature adoption, and support complex integrations or API-based use cases. • Drive revenue through upsell, cross-sell, and contract expansion opportunities by understanding customer needs and growth plans. • Document customer activities, interactions, and progress within CRM systems to maintain accurate account records.