Jens Lundvall

Head of IT development for B2C IT in Sweden, Norway, Finland and Denmark.

Consultant manager and Key Account manager

Project manager for creating a new B2B sales process and to implement it in Salesforce Sales cloud and Cloudsense CPQ

Process analysis of the Tele2 B2B support process

Responsible for overall work of improvements within the Operations division which included organisational changes, process development, KPIs and OSS support system improvements. In the beginning of 2014 I initiated two projects with the purpose to modernise and to start automate the core processes. The approach was a Com Hemified mix of both eTom and ITIL based on Servicenow and HP products. In my team I had 10 employees and 8 consultants

Head of Com Hem's core, backbone and access network production and daily operations. Focus on network capacity and quality.

Responsible for Operations processes and project portfolio. The result from this period was mainly LEAN KPIs and customer focused processes

During these years I was lead project manager for the company's biggest and most complex projects, for example: Lead Project Manager CRM system 2008-2010 Responsible for the implementation of new CRM, billing system, order management an trouble ticketing system together with a multi international team from CAP Gemini Atlanta. About 250 project participants Lead Project Manager Triple Play Launch 2005--2006 Restructuring and program lead of 10 existing projects needed to quality assure Com Hem's network in order to launch the telephony service. The result was the launch of Com Hem's Triple Play service - TV, Broadband and telephony. More than 150 project participants. Lead Project Manager ISP 2003-2005 Purchase, design, implementtion and roll-out of the project that made Com Hem an Internet Service Provider of its own and not by the former parent company Teliasonera. I got awarded "Productivity increse of the year" after finishing the project. About 100 project participants

Business development, business intelligence and project management when Com Hem was established on the Swedish broadband market

One of six chosen trainees in a very rigorous recruitment process with over 1000 candidates. Summary of commitments: Account manager/Sales Advisor Telia Infomedia Reklam Project Manager Telia Infomedia Respons Project Manager Inside Finans/Scandinavia Online Project Manager Telia Infomedia Television

Business Intelligence and analysis on the marketing department. I improved my English considerably during this period.

Military Service and academy, coastal artillery