Jens Wenk

Customer-focused Service Manager with global experience in key account support, quality assurance, and technical coordination. Core strengths: Customer Success: Regular satisfaction checks, on-site KA visits, issue prevention, escalation management. Project & Quality Support: Machine inspections, protocols, technical reviews, early detection of faults. Sales Support: Analyzing POs & option lists, preventing specification errors, ensuring repeat orders. Communication: Direct customer contact (DE/EN), cross-functional collaboration with R&D, QC, Production & subsidiaries worldwide. Efficiency & Innovation: Development of smart tools (KAIMI, PDCA, GMP protocols) to improve service quality and reduce costs. Global Mindset: Strong intercultural skills, aligning work across time zones to ensure smooth cooperation. Recognized as a solution-oriented, independent professional with high commitment, focus on quality, and passion for strengthening long-term customer partnerships.

Head of Service Asia Pacific at Demag Plastics Machinery (Ningbo) Co., Ltd., P.R. China (subsidiary of Sumitomo (SHI) Demag Plastics Machinery GmbH, Schwaig/Bavaria/Germany) Responsibility of 31 people in Ningbo Office, Shanghai Office, Dong Guan Office with about 6000 Injection Molding Machines in China; Responsibility of Service Agents all over South East Asia with about 600 Injection Molding Machines Made in China and Germany; Trainings of Customers, Agents and Subsidiaries for maintenance & repair of Injection Molding Machines and Equipment; Supply Planning of Spare parts & Retrofits; Key-Account-Management for servicing special customers; Link for Service issues to German and Japanese Headquarters; Sales support; Technical support of Production line; Leading Quality improvement projects Special Achievements:  Spare Part- & Service Revenue increased by 125%  Quality improvements and reduction of external costs of poor quality (eCOPQ) by ca 50%  Implementation of Database for Service Reporting and link to SAP  Development of Retrofit solution of Drive System for old machine Generations for energy saving.  Development of aftersales products (Ergocheck-C / Measuring Devices for professional fault diagnostic / Remote Service)

• Detection, analysis and remediation of Procedure weak in DCN AS • Development of the professional presentation of the Demag China Service • Key Performance Index, Analysis, Adjustment • Analysis and forecast of needed spare parts, maintenance of supply, communication with suppliers • Demand analysis and personnel planning of service personnel in the back office and in the field • Work out general and Asia-specific training sessions for local Service • Implementation of new machine series in CS ( Systec / El-Exis-SP / Int-Elect / Int-Elect 2 ) • Qualifications for new series and new technology, Introduction S-DIAS control sytem • Work out and quote special offers (Customized Retrofit Projects) • Development of knowledge database and electronic service report for error and quality evaluation, as well as rapid processing and knowledge transfer • Maintenance/"keep up to date" of the Service-Report-Database + SAP connection • Service support for DCN/SDG/SPM and agents throughout Asia (hotline in time zone / eMail / visits and fault diagnostic on spot) • Service support for DCN Global (Hotline / eMail / visits and fault diagnostic on spot) • Sales support for DCN/SDG/SPM and agents across Asia • technical support in the factory in case of problems with new machines in Commissioning- and Test center • Organizing DCN Service Meetings • Participation in international and Asia service meetings as DCN Service Representing (incl. appropriate preparation, presentation, etc.) • Customer visits for problem analysis in contact with the customer and local Interface to Germany • Customer visits for the new projects / technical calculation • Customer visits to clarify technical issues for retrofits or new project with new systems in contact with the customer (also preferred in German by German customers) • Employee and customer surveys • Support QS Dept. with current service topics

Service engineer at Sumitomo (SHI) Demag Plastics Machinery GmbH, Schwaig/Bavaria/Germany After sales field engineer (Frankfurt Area/Germany) for Machine maintenance & repair of Injection Molding Machines and Equipment; Solving costumer complains Global After sales engineer on Project base to provide trainings for Customers, Agents and Subsidiaries; Machine maintenance & repair of Injection Molding Machines and Equipment; Solving costumer complains

Master of Technical Management