Jenny McLaughlin

Employee management, training, and development tailoring recruitment strategies to align with customer expectations while improving operational efficiency. Team oversight and individual full lifecycle recruiting driving performance through data analysis, development of metrics and KPIs, and defining best practice initiatives. Marketing, social media, lead generation and account management in partnership with Stakeholders, VP’s and Sales Managers. HR, talent acquisition, onboarding, immigration support, offboarding, payroll, and invoicing. • Awarded President’s Club (x2) – Exceeding annual multi-million dollar budget • 215% to personal Gross Margin budget for 2025 • 145% to qualifying President’s Club budget for 2025 • Increased individual Gross Margin from $800/week to $15,000/week • Over 100K in direct hire revenue (Agentic Architect, Oracle DBA, Python Developer, Cloud Engineer) • Management of staffing portfolios with over 30 consultants on assignment

Led a team of 7 Senior IT Recruiters consistently exceeding Gross Margin targets by 100%+, driving multi-million-dollar revenue growth. Recruit, lead, and develop the team in addition to individual performance metrics. Full lifecycle recruiting responsibilities with a focus on Gross Margin, customer engagement, and talent acquisition. Designed and delivered recruitment best practices training to enhance recruiter efficiency and customer/candidate experience. Vendor partner to optimize social platforms, advertising, and ATS systems. • Promoted to Director in 8 months • Led contractor and customer engagement in opening 4 new accounts generating over 100% in Gross Margin

Customer Care Lead for a high-volume, complex recruiting project with a global semiconductor company based in Taiwan. Designed the recruitment strategy, trained support staff, and implemented tactics to elevate the candidate experience and retention. Oversaw recruiting metrics and the utilization of sourcing tools. Main point of contact for weekly recruitment sessions with the Talent Acquisition team based in Taiwan. • Created recruiting and operational SOPs to increase the quality and quantity of candidate pipelines uncovering over 1,000 industry specific profiles • Retooled the reporting and tracking tool to efficiently meet KPIs for candidate presentations • Customer engagement and account management lead

Led a team of 15 Engineering permanent placement Recruiters. Partnership with VPs, national sales leaders, and enterprise business units to drive revenue growth. Oversight of the recruitment process, incorporating best practices, utilization of sourcing tools, and creating innovative solutions to ensure delivery alignment with customer expectations. Daily analysis of talent and market trends to optimize recruiter performance, and scale operations. Worked with the Learning and Development team to evaluate knowledge platforms offering process improvement recommendations to add value to the employee experience. • Recruiting Manager of the Year, 2015 • Engagement Captain, 2019 • Leader/mentor driving individual revenue of 300K per Recruiter in direct hire

Business Unit Manager and individual contributor with oversight of 3 Recruiters leading the customization of niche client service packages. Implementing operational procedures, job board management, testing, onboarding and candidate screening. Primary customer advocate for providing talent acquisition consultation to improve their recruitment outcomes. Account management, stakeholder partnership, and vendor alignment.