Jenny Tong

- Support to the new Hub Management System Development and enhancement initiative for Hub Operations - Working with both internal/external Information Management Technology team, external consultants in revitalizing the existing Hub Management system’s capabilities and integrating new capabilities available from system transformation - Arranging scheduled and disseminate briefings with the hub operations teams and frontline staff to share and securing feedback on upcoming developments to be implemented - Development to lean practitioner as well as super-user level of mastery in the new Hub Operation system

-Monitor ground handling activities on loading, fueling, catering; security/safety rules compliance before dispatching Cathay Pacific/Cathay Dragon flights. -Disseminate flight and operations information to internal and external operations parties. -Act as the key coordination point with Integrated Operations Center with regard to flight operations issues and coordinate with respective Control Offices to facilitate running of HKIA ground handling operations. -Coordinate with Apron Control Airport Authority with regard to parking bay arrangements to facilitate smoother passenger journey. -Monitor the performance of services providers and maintain constant contact with the company’s external and internal sections, government bodies and the Airport Authority. -Communicate with relevant service providers to review and/or action for future improvement. -Carry out quality control audits to ensure safe operations that meet expected service levels.

- Act as an interviewer for Customer Services Officer position - Hold assessment center at Cathay City - Conduct career talk and get involved in final interview - Assess applicants from professional personnel perspective - Prepare evaluation report for qualified final interview applicants

- Coordinate activities associated with customers, ground handling agents and other service providers to ensure safety and security standards met whilst adhering to established rules and procedures - To be responsible for the overall control of activities in service delivery or recovery area at landside or airside - Ensure efficient and reliable services rendered to customers - Closely supervise and monitor staff’s performance and take necessary actions to help them improve - Disruption and crises handling - coach and provide on-job-training to new promoted Supervisor

- Support to the rostering system enhancement initiative for CX-HKIA - Working with both internal/external Information Management Technology team, external consultants in revitalizing the existing rostering system’s capabilities and integrating new capabilities available from system upgrades - Arranging scheduled briefings with the rostering operations teams and frontline staff to share and securing feedback on upcoming developments to be implemented - Development to lean practitioner as well as super-user level of mastery in the new rostering system - Re-engineering of the manpower planning processes from monthly rosters to real-time task assignments through application of lean principles