Jenny Tan Pei Zhen

1. Oversee HQ and outlet inventory management, including stock allocation, replenishment planning within budget, and review of the Ideal Quantity Analysis Report to maintain optimal stock levels. 2. Monitor stock performance across 11 outlets and allocate inventory based on sales trends and operational needs. 3. Manage defective product returns (Credit Notes), including analysis, documentation, and negotiation with suppliers to secure credit notes. 4. Analyze sales performance, outlet feedback, and market trends to identify high-demand products, and coordinate with suppliers on order placement and timely delivery. 5. Supervise and guide junior staff by setting timelines, prioritizing tasks, and reviewing work accuracy (e.g., goods distribution, import files, frame attribute reports). 6. Track and manage accessory inventory levels; coordinate with management and suppliers to ensure continuous stock availability. 7. Prepare and submit monthly inventory closing stock reports to management. 8. Coordinate and manage outlet enquiries and operational matters via the Merchandise WhatsApp group to ensure smooth daily operations. 9. Ensure proper stock organization and inventory control to minimize loss and discrepancies. 10. Issue monthly reminders on stock cut-off dates and ensure all system entries (e.g., transfer reference numbers) are accurate and up to date. 11. Record and distribute accurate meeting minutes to relevant stakeholders. 12. Support management with ad hoc tasks, including sourcing, price comparisons, and operational research.

1. Reporting: • Generated monthly organizational charts and comprehensive reports, including Monthly MIF Tech Manpower (TTMS), Activities Schedule, and Compilation of BU, ISO (ISMS), ISO (QMS), and KPI Reports. • Provided insights through Monthly Toner PSI Reports and Office Expenses Reports. • Conducted ad-hoc analysis and compiled reports as required, demonstrating adaptability and analytical skills. 2. Administration: • Compiling and preparing presentations slides for the HOD. • Proactively identified and onboarded new vendors to enhance service quality and cost-effectiveness. • Established strong vendor relationships, facilitating smooth order placement and processing. • Scan a copy for own filling and pass the supporting documents to the Accounts department (Invoice, DO, PO, PO receiving) • Maintained an updated Fixed Asset Listing, ensuring compliance with organizational standards. • Managed the distribution of service tools to staff, and recording transactions accurately. • Archive documents via system. • Monitored stationary inventory levels and initiated requisitions to replenish supplies, optimizing workflow efficiency. • Supported department staff for payment requests via system. • Adapted to dynamic work environments by performing miscellaneous job-related duties as assigned, showcasing flexibility and initiative.

1. Plan and oversee projects to ensure they are completed on time and adhere to deadlines. 2. Create a detailed work plan that identifies and sequences activities needed to deliver the project successfully. 3. Assign tasks to relevant team members and assist with schedule management. 4. Coordinate and communicate tasks, identify and manage risks, take corrective actions, and ensure customer expectations are met through quality checks. 5. Monitor project progress and make adjustments as needed. 6. Review completed work with the project team regularly to ensure it meets expected project standards. 7. Measure project performance to identify areas for improvement. 8. Act as a key focal point for all project-related communication with internal and client. 9. Provide suggestions for process and workflow improvements. 10. Prepare meeting agendas and meeting minutes for upper-level management. 11. Attend to customers' inquiries and prepare quotations and invoices. 12. Assist the director in preparing research, analysis, and strategies for potential projects. 13. Manage clients' social media posting and reports.

1. Indoor - Sales • Excellent communication skills to respond to inquiries from potential clients via email, social media, and phone, and effectively explain the benefits of our co-working space and membership packages. • Build and maintain relationships with potential clients by providing personalized tours of our co-working space and following up to answer any questions and provide additional information. • Strong organizational skills to prepare quotations and contracts for potential clients, ensuring that all details are accurate and all necessary information is included. 2. Community engagement • Provide outstanding customer service to our members, proactively addressing any concerns or requests they may have to ensure a positive experience. • Foster a welcoming and inclusive environment within our co-working space, building strong relationships with members and encouraging networking and collaboration. 3. Event planning • Demonstrate creativity and organizational skills by planning and executing a variety of events each month, providing opportunities for our members to network and develop professionally. • Strong communication skills to promote events to our members and encourage attendance. 4. Administration task • Attention to detail and accuracy by issuing invoices and handling financial records, including daily cash collection reports and monthly sales reports. • Strong organization and project management skills to manage member agreements and terminations, and prepare attendance records and meeting minutes. • Demonstrate negotiation and vendor management skills by sourcing and selecting suppliers, and negotiating pricing to ensure cost-effective solutions. • Take on additional administrative tasks as needed, showing flexibility and adaptability to meet changing needs.

1. Indoor - Sales • Check and reply to emails and answer phone inquiries. • Make appointments with potential customers. • Serve customers when visiting the showroom. • Prepare quotation and follow up. • Prepare PO for the supplier. • Follow up the delivery time with the supplier. • Handling customer complains. 2. Administration task • Assist the director with project tender. • Prepared monthly sales report. • Scan and do all the filling. • Other ad hoc admin tasks that assigned by the director.

1. Operation • Skilled in POS system. • Daily Cash Collection Report. • Interview and select candidates. • Staffing arranged and prepares a schedule. • Run and in charge of the operation. • Daily briefing and distribution tasks for staff. • Maintain restaurant inventory and food rotation. • Able to multi-tasking. • Prepare PO for suppliers. • Do public relations with customers to collect customer’s databases. • Responsible for resolving customer complaints regarding food quality and service. • In charge of the event when have catering.

1. Craft delicious coffee and specialty beverages. 2. Skilled in POS systems. 3. Manage daily cash collections and prepare reports. 4. Run the coffee shop and ensure smooth operations. 5. Able to multi-tasking. 6. Participate in the event experience. 7. Conduct weekly stock checks.