Jenny DeLand

• Manage purchase and inventory for retail store and production ingredients • Manage bottle and barrel inventory, fill sales orders and shipments to retail stores • Responsible for social media and other web based advertising platforms • Distillery tours, tastings, and retail sales onsite • Promote distillery at offsite events and tastings • Execute all grain mashing, fermentation, distillation, blending, barreling and bottling • General cleaning of all equipment and distillery premises • Manage production of gin, vodka, moonshine, bourbon, whiskey and other distilled spirits

• Manage the scheduling and completion of all services assigned by customer • Develop and maintain positive customer relations required to ensure superior customer satisfaction • Consult with customers about their service needs and wants • Identify, research, and resolve customer issues using the company’s web-based systems and databases • Receive and manage customer calls and email requests for services • Ensure proper affiliate coverage- have primary and secondary affiliates in place to manage services. Source new affiliates to perform required services, as needed • Manage all entries in the SMS databases and ensure consistency and accuracy. Ensure there are no discrepancies between the SMS Assist systems (SIM, DSS or ServiceTrack)

• Work with individuals, corporations and families weekly to coordinate volunteer schedules and plan shift arrangements with warehouse and food processing teams • Collaborate with the volunteer team to maintain over 15,000 volunteers who provided over 120,000 volunteer hours annually • Manage the Food Bank’s program for court-compelled individuals • Conduct orientation and training for volunteer ranging from 1 to 180 volunteers daily • Provide customer service to volunteers who need assistance on site, prior to or after their volunteer date. • Recruit, organize, facilitate and report on offsite volunteer projects and events • Created and updated marketing materials related to volunteer opportunities at NIFB through email and print material • Lead trainer and system maintainer of an online volunteer registration system (Civic ore) that contains all volunteer records and hours reporting • Coordinate multiple appreciation events which required the ability to effectively communicate and plan across multiple internal and external clients • Continuously develop customer relations across volunteers, donors, sponsors and the organization as a whole

AmeriCorps VISTA is a national service program, similar to the Peace Corps, centralized in the U.S. • Collaborated cross functionally across organization to develop, test, launch and train end users on a new online volunteer registration system (CiviCore) • Build Capacity in the volunteer program by assessing, creating and administrating new programs and procedures • Create and administer training for current volunteers, prospective volunteers, and agencies looking to start or expand their volunteer program • Updated standard operating procedures and created ‘How-To’ guides for volunteer projects currently preformed in the warehouse • Researched and implemented standard food safety and volunteer job descriptions for a bulk repackaging volunteer opportunity, which was a new department for the organization • Developed and implemented a volunteer mentor program for new volunteers which included training materials for mentors • Designed and developed a survey for volunteers who come in on a weekly basis with a 95% return rate as well as an ongoing post-shift survey to go out to all volunteer groups, families and individuals.

• Department head of Intimates which required the ability to effectively work with other team leaders to maintain store standards • Responsible for on boarding, training and development of new employees • Customer relations, which included issue resolution • Cash management • Inventory management

• Customer relations, which included issues resolution • Cash management • Supervision of store personal • Training and development • Company policy and practice compliance • Performance management • Task management to meet deadlines • Aligning operational objectives with store resources and activities • Recognized as “Employee of the Month” nine times