jenny cortez

*  Help customers in all the issues via email. *  Communicate with clients via email regarding bills, promotions and products. *  Provides an elevated customer experience and generate a loyal clientele. *  Answer product questions with up-to-date knowledge of sales and promotions.

*  Answer an average of 70 calls per day by addressing customer inquiries, solving problems and providing new product information. *  Assist customers who are calling to ascertain their needs. *  Explain product to customers and accurately expound details and care of the service. *  Politely assist customers via telephone.

 Responsible for supplying accurate documentation that is part of billing, inventory and customer service capacity.  Provides verification and preparation of electronic documents in a variety of workplace settings.

*  Conduct weekly walk-through with the manager to discuss improvement of customer service in our department. *  Develop reputation as an efficient service provider with high levels of accuracy. *  Ensure superior customer experience by addressing customer concerns- demonstrating empathy and resolving problems on the spot. *  Supervise at least 20 agents, encouraging and developing to provide wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. *  Help drives required goals and metrics and achieve monthly incentives.

* Enters data into an online file to be stored and transmitted to the appropriate area within the organization. * Completes forms and edits current information. * Consistently check my work to maintain accuracy and completeness.

Activities and Societies: na

Activities and Societies: na