Jenny C.

• Contract position for 6 months. • Managed NL/EU Logistics Operations and order fulfilment, overseeing warehouses, shipments, and trucking for Wholesales and B2C clients.

• Cultivated strong collaboration with 4 department heads and supervised 70 staff for operational targets & performance goals. • Orchestrated manpower planning and subcontractor coordination through negotiation and performance assessment. • Streamlined inventory management to improve bin utilization and maximize warehouse capacity. • Established and continuously refined operational SOPs and workflow standards. • Directed daily operations covering inbound, outbound, sorting, packing, and inventory control. • Managed in-house B2C e-commerce logistics for overseas distribution of skincare and makeup products. Achievements: • Implemented a packer bonus incentive program that boosted B2C daily order volume by 25% and simplified packing workflows to significantly reduce lead time & improve accuracy. • Expanded bin location capacity by 15% through reclassification of product categories, size-based zone reassignment, and data-driven design using merchandising forecasts, resulting in optimized bin utilization from 85% to 95%. • Restructured manpower resources by introducing a second shift (14:00–23:00) and an evening shift (18:00–23:00) to enhance daily output capacity, ensuring smoother outbound dispatching and floor replenishment operations.

• Supervised overall performance metrics and conducted regular KPI evaluations with vendors including LF and Kerry Logistics. • Assessed operational costs and budget compliance to strengthen cost control and optimize profitability. • Coordinated with internal and external stakeholders to resolve operational challenges effectively. • Led project management initiatives involving DG operations, staff sales, and event logistics. • Redesigned operational SOPs and workflows with vendors to enhance efficiency and continuous improvement. • Managed outbound deliveries, returns processes, and CO2 emissions monitoring to ensure sustainable operations. Achievements: • Achieved an 80% reduction in local delivery costs for L’Oréal by shifting from direct store deliveries to a centralized bulk delivery model, allowing customers to better manage and utilize their in-house logistics teams. • Established a dedicated DG warehouse operation in collaboration with 3PL partners to mitigate storage risks, streamline DG product order flows, and ensure on-time delivery and KPI compliance for store launches. • Coordinated staff sales, friends-and-family sales, and special event hamper operations by aligning timelines with internal departments and 3PL partners, ensuring seamless execution and on-schedule deliveries for all events.

• Directed a team of 18 in daily operations and resource planning to ensure efficiency and productivity. • Collaborated with internal and external partners to maintain seamless logistics workflows. • Guided team to consistently achieve & exceed customer KPIs. • Led Quarterly Business Reviews (QBRs) with clients to assess and enhance operational performance. • Tracked team productivity and cost efficiency to maintain healthy P&L outcomes. • Resolved customer complaints through root cause analysis and implementation of corrective actions. • Oversaw financial performance to ensure adherence to budgetary and operational goals. • Conducted monthly performance analyses and compiled comprehensive operational reports. • Reported directly to the General Manager of Contract Logistics, Greater China and Hong Kong, managing cross-dock and DC operations for clients including Jabil, IMAC, GDL, Emerson Fisher, MakerBot, Bell IT, and HeiQ.

• Supervised an admin & warehouse team of 8 to ensure smooth, cost-efficient operations in full compliance with customer KPIs. • Planned and controlled outsourced manpower requirements, coordinating 25–30 personnel daily. • Managed e-commerce and retail order fulfillment, returns, reworks, and special value-added service tasks. Reported directly to the General Manager of Operations, overseeing performance for Lululemon’s logistics operations. • Investigated operational issues and customer requests, implementing corrective and continuous improvement actions. • Supported demand planning, order forecasting, and distribution center capacity analysis. Prepared and analyzed budgets and P&L reports for management review. • Ensured operations follow policies and regulatory standards.

• Monitored port operations across Asia to ensure shipments met FOB schedules and target utilization. • Oversaw 3PL service providers to maintain compliance with company operational standards. • Supported the UK operations team in ensuring smooth daily workflows across Southeast Asia and China. • Organized weekly reports, special activity arrangements, and holiday schedules for PO movements. • Reported directly to the Head of Supply Chain, providing updates on regional logistics performance.

• Led new project implementation and P&L management, handling quotations, subcontractor sourcing, budgeting, and logistics solutions for major clients.

• Supervised a logistics team and 4PL warehouse operations, ensuring KPI compliance, cost control, and smooth delivery for global clients across multiple industries.

• Managed logistics operations and order fulfillment, overseeing warehouses, shipments, and trucking for major electronics and telecom clients.

• Coordinated supply chain operations, coordinating production, sales, training, and shipments for home appliances.