jenny bagwell

* Audited all help desk tickets created by the NOC that affect SLA measurement. * Used operating systems knowledge to include extensive use of Remedy. * Complied with all requirements communicated in service level agreements and actively participated within the SLA team.

* Recruit agents * Perform administrative, marketing, and accounting duties as assigned

* Networking monitoring, troubleshooting, and responding to requests for technical support issues, resolve promptly or escalated unresolved issues. * Contributed to improvements in service quality by identifying, recommending, documenting and implementing changes in configuration and process. * Provide occasional server administration.

Rodan + Fields® is defining the future of social commerce for a social category. As a leading anti-aging skincare company founded by Dr. Katie Rodan and Dr. Kathy Fields, world-renowned dermatologists and creators of Proactiv® Solution, Rodan + Fields crowd sources the marketing and sales of clinically-proven, transformative products by empowering personal enterprise. With high double-digit compound annual growth since its inception in 2008, a growing network of demographically attractive independent consultants and customers, groundbreaking product introductions and industry accolades, Rodan + Fields is a fast-paced, values-anchored company at the intersection of consumer packaged goods, digital products and personal enterprise in the heart of San Francisco.

Project management support for CFO and CTO in the coordination of various IT compliance frameworks. Facilitated work tasks, identification of milestones and work task relationships. Interviewed with IT control owners, their management, internal/external auditors, and other staff to ensure timely completion of documentation, testing, remediation, and reporting with the use of meeting agendas and meeting minutes. Created and updated policies and procedures for each control of the audit, to include but not limited to; human resources, computer data and storage, change management, risk assessments, and configuration management. Coordinated project schedules through the audit requirements, design, development, testing, and implementation stages of the entire audit lifecycle with the use of internal Project Management tools.