Jennifer Mai

• Adapted instruction based on individual learning needs, reinforcing structured problem-solving and confidence-building • Communicated progress and behavioral insights with staff and parents to support continuous improvement

• Lead product design for a high-traffic content platform (800k+ users), redesigning core workflows and information architecture to improve content discovery and ongoing engagement • Identify navigation and adoption issues through research, leading to redesigned onboarding flows that reduced user confusion and improved task completion • Conducted usability tests and behavioral observation to iterate on engagement-driving features that supported retention • Design end-to-end user flows supporting repeat usage and content follow-up • Built and refined reusable UI components and interaction patterns in collaboration with developers to support consistency and scalable implementation across the platform. • Collaborate with stakeholders to prioritize features based on user needs, technical constraints, and business impact

• Evaluated cross-platform user workflows across web and mobile products to ensure usability, accessibility, and consistency with design standards • Improved content discoverability and engagement by supporting SEO-informed information architecture and page experience enhancement across client websites in Sitecore • Partnered with designers, developers, and stakeholders to define UX requirements and acceptance criteria, ensuring scalable and consistent user workflows across releases • Improved QA processes by researching and recommending testing methodologies to enhance efficiency and reliability of releases

• I worked in a marketing team focusing on user experience design, our main objective was to enhance our client's business goals • Collaborated with clients by establishing project objectives to define usability goals • Validated solutions by conducting user research, and presenting findings and recommendations to stakeholders to find product market fit and viability • Implemented problem-solving methods for designs by designing wireframes and hi-fidelity prototypes to improve productivity for clients • Championed user-centered design culture by advocating for user-centered design principles throughout the organization to prioritize user needs. • Refined and improved prototypes by analyzing feedback and collaborating with team, users, and stakeholders to provide actionable insights to improve usability

• I worked as a math instructor and grader, focusing on fostering mathematical understanding of children ages 4-14 • Improved class performance by collaborating with students and grading math HW and tests to help them understand their mistakes and evaluate how to improve • Evaluated the starting point of new students by observing how they approach solutions to design an individualized lesson plan addressing each child’s needs • Provided detailed feedback to parents about their child’s classroom behaviors to ensure all parties were aligned in the child’s educational goals • Improved the center’s efficiency and productivity by organizing the center’s booklets and supplies to prepare necessary materials for every coming week

• I worked with Mark Chen in his BIS 313: Issues in Media class, where we discussed how different types of games reflect society through critical Let’s Plays • Facilitated class discussion by replying to student responses on Slack or Google Slides to add more perspective on the topics being discussed that week • Assisted class with editing their critical Let’s Play videos by giving students video editing tips to improve the flow of their videos • Archived the class’s final projects by creating a YouTube playlist to commemorate every group’s Let’s Play videos • Take attendance by keeping track of students who attend class Zoom calls on Google Sheets to ease Mark’s grading for small items