Jennifer S.

Jennifer S.

Senior Director, Store Operations @ Dollar General

About

Executive retail operations leader with over 20 years of experience, currently serving in a Chief of Staff capacity to SVP of Store Operations, driving enterprise-aligned strategies and initiatives across a multi-billion-dollar retail division. Supporting operations for nearly 12,000 stores. Proven track record of developing and executing enterprise-level initiatives through cross-functional leadership. Leading field focused problem-solving projects, simplifying operation processes, improving efficiency, and optimizing execution for operational transformation to improve both customer experience and business performance. Adept at navigating complex organizational dynamics and influencing at all levels to deliver results. CORE COMPETENCIES • P&L Analysis & Ownership • Performance Driven Operational Execution • Enterprise Initiative Project Management and Execution Strategy • Development of Process & Efficiency Improvements • Multi-Region Operational Leadership • Talent Development & Succession Planning • Cross-Functional Influence & Alignment (Ops, Merch, AP, HR, Finance, Supply Chain) • KPI Optimization & Customer Centric Turnaround Strategy • Executive Level Communication and Collaboration

Country

United States

City

Greater St. Louis

Industry

Retail

Skill

Store Operations, Store Management, Inventory Management, Operational Excellence, Customer Experience, Multi-channel Retail, Retail, Technology Integration, Big Box, P&L Management, Merchandising, Sales, Loss Prevention, Human Resources, Operations Management, Facility Management (FM), Retail Sales, Business Strategy, Business Development, Budgeting

Experience

Dollar General

Senior Director, Store Operations

Dollar General

LinkedIn
2024-7 - Present · 2 yrs 3 mos

Goodlettsville, Tennessee, United States

Key Responsibilities: • Drive operational strategies and process improvements to enhance in-store execution, customer experience, and profitability across 11,000 locations. • Partner with cross-functional teams to ensure operational consistency, accountability, and scalability of existing, new, or enhanced processes. • Reporting to a Senior Vice President of Store Operations and collaborating to align enterprise operations with corporate strategy, merchandising priorities, and customer experience initiatives. • Assisting with optimization of field communication strategies, operational or organizational processes, SOP implementation, while directly impacting KPI metrics. • Champion the enhancement of process improvements that enable effective and efficient store productivity, associate engagement, and operational execution. • Analyze performance data and KPIs to identify trends, areas of opportunity, and solutions to improve division or region level performance. • Lead change management efforts to ensure seamless rollout of new programs, policies, and initiatives for the chain. • Serve as a subject matter expert and representative of store operations, advocating for resources and support needed to deliver operational excellence. • Drive a culture of continuous improvement, accountability, and innovation throughout the field and corporate operations teams.

Dollar General

Regional Director Of Store Operations

Dollar General

LinkedIn
2021-10 - 2024-6 · 2 yrs 9 mos

Greater St Louis Metro, Central Illinois, Eastern Missouri,

Plan and lead the activities of all stores within the assigned area of operation, including full profit and loss responsibility, while acting within the scope of company objectives and policies to accomplish regional and divisional goals. DUTIES and RESPONSIBILITIES: * A culture that fosters Dollar General’s mission and values. * Fair administration of human resources policies and practices. * Superior customer service through fun, friendly stores. * Regional annual sales in excess of $150 million through quality orders and efficient flow processes. * All tools are utilized in each store and market resulting in superior inventory presentation and management. * Effective planning and execution of company objectives. * Total development of human capital, through proper selection and education of employees and customers. * Protection of company assets through loss prevention and expense efficiencies. * Development of field partnerships with distribution centers, merchandising efforts, store growth initiatives, training and employee development priorities, recruiting, employee relations and customer service response, and IS implementation. * Consistent communication of company priorities to area and store management teams. 2024: 2024: Store Manager Training Advisory Board 2024: Advanced Leadership Program Participant Executive Mentee Program 2023 Notable Accomplishments: #2 Company Sales Performance 2023 Company RD Black Jacket Recipient: Sales 2023 RD Divisional MVP Award Winner #1 Division Shrink Performance #1 Division Sales Leader #1 Territory DSD Sales Leader 2023 RD Council Member 2023 Women’s Executive Development Program 2023 Divisional Sales Captain Company DM Store Walk Initiative New DM Training Council 2022: #1 Region Company Employee engagement survey participation #1 Company Planogram Completion Top 10 Company Instock and PI accuracy Top 20% overall KPI matrix performance 2022/23 Top 10 Chain-wide DSD Sales YTD

Emmercive LLC

Co-Founder

Emmercive LLC

2023-10 - Present · 3 yrs

United States

About Emmercive: Emmercive LLC is a technology-driven multimedia firm specializing in spatial intelligence, immersive visualization, and AI-enhanced digital experiences. The company partners with commercial, municipal, and enterprise clients to transform how environments are captured, analyzed, and experienced through advanced 3D mapping, LiDAR, and virtual engagement tools. Role Overview: I oversee Emmercive’s strategic direction, operational infrastructure, and growth initiatives. I lead the development of scalable business models that integrate advanced imaging, automation, and data visualization technologies into practical solutions for construction progress management, facility management, and civic or city planning. We bridge innovation and operational execution, ensuring technology investments translate into measurable business value and market differentiation. Key Leadership Accountabilities: • Established the company’s strategic vision, operating model, and growth roadmap • Direct enterprise partnerships across real estate, construction, and municipal sectors • Lead operational excellence, financial planning, and performance measurement processes • Oversee technology adoption, vendor strategy, and cross-functional project delivery • Guide the development of immersive media, spatial AI, and digital-twin capabilities • Champion a culture of innovation, accountability, and client-centric service delivery Core Competencies: Strategic Leadership • Operational Excellence • Business Development • Spatial AI • Immersive Technology • Digital Transformation • Commercial Real Estate Visualization • 3D & LiDAR Technology • P&L Management • Cross-Functional Execution

Walmart

Market Manager, Sr Director Store Operations

Walmart

LinkedIn
2016-4 - 2021-9 · 5 yrs 6 mos

Greater St. Louis Metro Area

Homeoffice field-based retail executive with multi-unit facility operations leadership. Drives operational excellence and efficiency, while enhancing customer experience, and developing high performing talent. Other responsibilities include: Cultivating an environment where associates respect and adhere to company standards of integrity and ethics. Delivering effective execution and of corporate directives and strategy for business area. Develops and leverages internal/external partnerships and networks to maximize the achievement of business goals. Manages a cross-functional leadership team consisting of Human Resources, Digital/Omni-Channel Operations, Asset Protection, Fresh Operations, Health and Wellness, and Market Operations Coordinator. Drives overall financial performance and expense controls with total profit and loss responsibility of nearly $900 million gross sales revenue. Ensures recruitment and retention of competitive talent. Developing high performing teams for multiple facility operations. Includes one hundred thirty exempt leaders and workforce of 3,300 associates. Ensures compliance with company and legal policies, procedures, and regulations; including local, state, and federal compliance across multiple facilities with various geographic locations. Ensures education and implementation of crisis management, emergency operations procedures, safety protocols, and risk management. Implementation and modeling customer experience standards with continuous enhancement of services across multiple Omni-channel experiences. Including in-store sales, in-store pickup, curbside pickup, and delivery options. Provides overall operational direction of facilities within geographic market. Leading facility management to deliver operational excellence. Provides leadership, supervision, training, and development opportunities for exempt management inside and outside the operating unit.

Walmart

Market Manager - Sr Director Store Operations

Walmart

LinkedIn
2013-5 - 2016-4 · 3 yrs

Central Illinois

Operational Sr. Director of multi-unit Walmart large format market. Responsible for total operations and profit & loss accountability. Notable accomplishments: 2013 Region 26 Market Manager of the 3rd quarter award. 2014 Division J representative Walmart BOLD Women's Leadership program. 2014 Region 26 Market Manager of the 1st quarter award. 2015 ZP Fitness Challenge Guide Volunteer and prize winner 2015 BOLD leader Lean In Circle and chapter founder/moderator 2015 Growing Women Leaders Director/Volunteer

Walmart

Store Manager - Large Format Supercenter

Walmart

LinkedIn
2009-12 - 2013-5 · 3 yrs 6 mos

Bedford, Indiana, United States

Operations and direct facility management of big-box retail stores. Delivery of operational excellence, customer experience, and corporate goals and vision. Supervise and develop a team of exempt leaders, with a total workforce of 350. Manage market share growth through product management, merchandise mix, and sales strategy. Total profit and loss accountability of $100 million gross sales. Notable accomplishments: 2012 Feeding Hunger Together central business unit grand prize winner. 2013 Regional Supercenter of the year. Nominations: 2013 Helen Walton Excellence in Community Leadership

Walmart

Retail Salaried Management

Walmart

LinkedIn
1999-12 - 2009-12 · 10 yrs 1 mo

Indiana, United States

Education

Vanderbilt University Owen Graduate School of Management

Vanderbilt University Owen Graduate School of Management

LinkedIn

Advanced Leadership Program

2024-4 - 2024-4 · 1 mo

Program course of study included communication strategies, handling challenging questions, executive presence, emotional and social intelligence, embracing strategic thinking, leading change, and resiliency.

American Public University

American Public University

LinkedIn

Management

2016 - Present · 10 yrs
Vincennes University

Vincennes University

LinkedIn

Business Management

2000 - 2002 · 2 yrs

Jennifer S.'s Contact Information

Email

******@***.com

Phone

(**) *** ****

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