jenniffer yap

* Sourced suitable applicants via job boards, applicant tracking systems, company web sites etc. * Recruited passive candidates through phone calls, emails, and general relationship-building. * Conducted pre-assessment calls with candidates, verified different items such as qualifications, availability, and compensation requirements. * Organized and kept candidates’ files, track their activities, opportunities, and references . * Maintained a record of candidates sourced through the applicant tracking system and spreedsheets. * Created end of day reports of productivity and results.

* Delivered service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. * Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services. * Gathered customer’s information and determine the issue by evaluating and analyzing the symptoms. * Diagnosed and resolved technical hardware and software issues involving internet connectivity. * Accurately processed and recorded call transactions using a computer and designated tracking software. * Offered alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. * Assigned to make calls for follow up and scheduled call backs to customers when necessary.