Jennifer Sarnighausen

Líder estratégica de RH, atuando em parceria com executivos de nível VP para alinhar a estratégia de pessoas aos objetivos do negócio. Liderou a integração de M&A de ponta a ponta de 110 colaboradores, com responsabilidade total pela comunicação de mudança, governança e pela implementação de rotinas e políticas de pessoas. Executou com sucesso um ramp‑up acelerado de 30 posições críticas em apenas 3 meses, após um período de hiring freeze, viabilizando a continuidade e o crescimento do negócio. Conduziu planos de ação focados em engajamento, resultando em um aumento de 38 pontos no eNPS nas áreas prioritárias. Teve papel-chave na conquista do reconhecimento Great Place to Work®, com 6º lugar em Barueri e 5º lugar entre Instituições Financeiras. Parceira estratégica de líderes em desenvolvimento de talentos, sucessão, desenho organizacional, engajamento de colaboradores e remuneração, entregando soluções integradas de RH em ambientes matriciais e regulados, com acumen financeiro.

• Strategic partner and advisor for leaders and their teams (around 2,000 employees) within the business functions, advising on all people processes, procedures and initiatives. • Strategical development implementation, organizational design & talent management, performance management, change & project management aligning culture with the customer. Supporting Global Delivery, Operations and Customer Services Unit Managers, Directors, VPs and GM in Brazil, Latin America, USA, Canada, India and Europe working in accounts such as T-Mobile, Vivo, Telefonica, 3UK, 3Ireland, America Móvil and Comcast. • Global training and facilitation for Amdocs University, Team member at Global Gender Diversity Community, Gen AI development inside HR Community and leader at Community Services team.

• • Change management and transformation projects with culture and engagement strategies, customized Leadership and Team Development, Workshops (presential and online), Team Buildings, Speaker, Tech and Executive Hunting, Executive Coaching and Career Coaching for young people. See more in: www.tobeyou.com.br

• Change Management: Successfully orchestrated the transfer of the Delivery operation (750 employees) from São Paulo to São Carlos. Led 50% replacement from IT team, resulting in enhanced performance for customers, a remarkable 20% boost in productivity, with work-life balance indices improvement. • End-to-End HR Strategy: Developed and executed comprehensive HR strategies for 450 IT employees (from Developers to VP level) and 500 Operations employees (including call center and store staff) across Brazil. • Lead a team of HR Partners and was Local HR Leadership representative being responsible for culture, ethics, and governance for a site with 1,000 employees. Acted as a key liaison for government, media, and union negotiations. • Member of Diversity Community organizing workshops, campaigns, focus areas for those people (gender, race and disability).

• Global HR Strategy: Led end-to-end HR responsibilities for 500 employees across multiple countries in Latam, including Brazil, Peru, Colombia, Argentina, Chile, and Venezuela. • Engagement Enhancement: Successfully increased engagement by approximately 20% by fostering a learning culture focused on collaboration and knowledge transfer within the São Carlos Innovation Hub with 400 employees. • Created recruiting efforts to bring people with disability (blind and autistics individuals) inside teams and prepared site and people to collaborate with them.

• People Pipeline Planning: Developed and implemented a robust People Pipeline Plan for critical roles in Brazil, ensuring a 1:1 successor for each position. • Talent Workforce Planning: Led talent-planning initiatives in Brazil, resulting in a 20% NSV growth and mitigating retention risks and of uncontrolled overhead increase. • Talent Management Harmonization: Streamlined talent processes across Brazilian, regional, and global units within MARS Inc. • Strategic Talent Workforce Planning (Mexico): Developed a comprehensive talent strategy for the Mexican unit, aligning with the business’s double-digit annual growth. • Americas Facilitations (presential and online): Conducted several facilitations at Mars University for leadership, development, teams, performance, culture, and company strategies across Americas.

• Lead HR Partner Managers, Talent Acquisition, Payroll and Labor Administration, Compensation& Benefits and Facilities Team (45 people). • Strategic HR Leadership: Successfully navigated a period of rapid business growth, with revenue increasing 2.5 times and doubling workforce maintaining a healthy organization. • Change Management and Board Membership: Played a pivotal role in company-wide change management as a Board member in Brazil, having constant strategic meetings around the world and even with Mars Family members, defending budget, new strategic projects needs and representing all people subjects. • Policy and Process Implementation: Established HR policies and processes from scratch. • Employee Engagement Excellence: Achieved the world´s best engagement results (Gallup) for two consecutive years among 64 Mars factories. Led efforts to create a positive organizational environment while maintaining cost efficiency and being considered as benchmarking in people engagement by Mars higher management. • Global HR Collaboration: Collaborated with French headquarters, USA, and other Mars units to harmonize HR processes and benefits. • Distribution Center Implementation: Successfully developed and implemented two distribution centers, transitioning from B2B to B2C operations.

• International assignment of 1 year to Stuttgart/Germany being responsible for International Mobility (German Expats) and being recognized by higher management for automating compensation review process, reducing the process time from 3 months into 2 weeks. • Managed all mobility strategies for 300 families across 16 different countries (bench with local markets, logistics, visa, relocation benefits and compensation. • Led a challenging Project Management of relocating 100 operators from Brazil to Germany for 3 months period.