Jennifer Marek

Operations leader accountable for P&L performance, category execution, and enterprise program delivery within a complex, high-volume retail environment. Serve as the bridge between corporate strategy and field execution, translating data and insights into scalable business outcomes. Drove 3% YoY sales growth and achieved EBITDA performance 1.2% above plan through KPI trend analysis, labor modeling, and customer demand forecasting. Translated customer behavior insights (market basket analysis, dwell time, loyalty trends) into operational and merchandising decisions, increasing customer satisfaction to 85%. Partnered with corporate category management teams to optimize assortments, promotions, and pricing strategies, improving category turns and reducing inventory risk. Led five cross-functional improvement initiatives spanning operations, merchandising, and labor optimization, delivering 7% efficiency gains and improved execution consistency. Applied inventory analytics and demand planning principles to reduce stockouts by 6% and improve inventory accuracy and turnover. Utilized labor analytics and performance dashboards to align staffing with demand, improving productivity while maintaining service-level standards. Established high-accountability operating rhythms (daily huddles, KPI reviews, feedback loops), increasing team engagement by 11% and strengthening execution reliability.

Lead operations for a $30M+ store with 90+ team members, accountable for financial performance, customer experience, and strategic project execution. Leveraged KPI trend analysis and labor insights to drive operations, achieving 3% YoY sales growth and EBITDA 1.2% above plan. Increased basket size 2%, leveraging higher traffic and improved customer satisfaction through strategic merchandising, promotions, and inventory management. Translated customer insight data (basket composition, dwell time, loyalty metrics) into actionable decisions, improving customer satisfaction to 85%. Directed five cross-functional improvement projects, enhancing collaboration 12% and operational efficiency 7%. Optimized inventory and ordering processes, reducing stockouts 6% and TIL 5%, while improving category turn rates. Leveraged labor trends to maximize team performance and operational efficiency. Championed daily huddles and feedback loops, lifting team engagement 11%, improving execution, and supporting a culture of accountability. Partnered with corporate category management to optimize assortments and pricing strategy, driving sales and reducing inventory risk.

Led a $5M+ project portfolio, applying Agile and traditional PM methodologies to improve delivery speed, cost control, and stakeholder engagement. Delivered 10% market share growth through process automation, analytics-driven decision-making, and cross-functional collaboration. Conducted gap and cost analysis to reallocate resources toward higher-ROI initiatives, strengthening customer engagement and brand performance. Leveraged dashboards to track KPIs and milestone performance, increasing on-time delivery to 95%. Facilitated data-driven reviews and risk assessments to improve cross-department alignment and execution quality.

Managed a $6M+ department, overseeing merchandising, vendor relations, inventory management, and team development. Enhanced gross margin 5% through vendor negotiation and pricing strategy optimization. Increased department efficiency and revenue by implementing lean operations and performance tracking. Mentored and developed 20+ team members, improving productivity and reducing turnover. Drove customer satisfaction 5.3% above plan by personalizing service and merchandising decisions using feedback data.