Jennifer Carreiro
Director, ITS Strategic Planning & Operations @ Vancity
About
I love moving big ideas to actionable projects. I’m known for asking big questions to achieve deep understanding, and I value building relationships and uniting people around a vision. I’m an action-oriented strategic thinker, and passionate about weaving purpose into all that I do. If my life were a circus (and sometimes it is!) my talent would be plate spinning. My experience is diverse, and spans operations management, integrated communications, community investment. Some of my proudest achievements include: - Leading the development of an organization's first Indigenous inclusion strategy - Strategizing technology work planning and delivery - Budget and operations management - Templeton Secondary School’s STEM program - Creating and managing communications for significant change management projects - Developing executive communications for flagship diversity and inclusion programming - Significantly enhancing an organization's reputation as an avid and effective community investor.
Canada
Vancouver
Financial Services
Financial Planning, Resource Planning, Problem Solving, Organizational Leadership, Strategic Partnerships, Community Partnership Development, Scrum, Agile Methodologies, Business Planning, Strategy, Strategic Planning, Business Transformation, Event Management, Diversity, Equality, and Inclusion (DEI), Communication, Corporate Communications, Community Investment, Relationship Building, Operations Management, Budget Management
Experience

Director, ITS Operations
Vancouver, British Columbia, Canada
- Lead planning, performance and project delivery for Vancity's technology division - Direct project delivery of ~20 enterprise technology projects per year, including execution risks, changes in scope or dependencies that hold impact to successful project execution - Creation and strategic development of divisional workplan and continuous quarterly delivery - Manage core operations, including budget and headcount management, created a co-op hiring program, regular KPI reporting, process development and integration - Direct and deliver divisional employee communications - townhall meetings and newsletters

Integrated Communications and Corporate Social Responsibility, Labs Canada
Vancouver, British Columbia, Canada
- Lead a team to animate SAP Labs Canada's internal communications strategy to wildly engage 2,500 employees across four office locations in three provinces - Develop executive communications including media training, thought leadership, tone of voice - Manage a portfolio of partnerships to advance strategic priorities in talent acquisition, diversity and inclusion, education and brand awareness - Serve as communications lead for complex employee relations topics including COVID-19 response, change management for facilities projects and corporate restructuring - Work with agency to design media relations pitches and campaigns

Corporate Social Responsibility Lead, Canada
- Execute SAP Canada's corporate social responsibility strategy, including social investments in STEM education and entrepreneurship, and our signature initiative to create direct IT career pathways for underserved youth - Manage skilled and traditional employee volunteerism campaigns, including the achievement of 50%+ employee participation in SAP's flagship volunteerism initiative - Facilitate hardware and software technology donations

Customer Relations Specialist
Vantage Point

Public Relations Manager (Volunteer)
Sustainable Waterloo Region
Kitchener, Canada Area

Community Relations Lead (Volunteer)
Sustainable Waterloo Region
Functionally operating as public relations coordinator and social media manager. Support the creation and implementation of PR strategy. Fulfill goals of the strategy (recognizing both the organization and its members) through strong media relations, creation of advisories and press releases exploring new opportunities for exposure Creation of media sponsorship package for 2011/2012 event season, managed process of securing media sponsors Project management for award submissions Social Media Management of all the organization's social media channels, currently Twitter (@SustainableWat), the Team Blog (www.sustainablewaterloo.org/blog), Facebook and YouTube. Daily Twitter updates, develop guidelines for the use of existing social media platforms, investigate new social media opportunities, create a comprehensive business plan for new social media endeavours.

Communications Project Lead
Sustainable Waterloo Region
Rebranding project manager Lead for communications special projects Strategic planning and execution of brand development Support for Events Manager Community Manager Sustainable Waterloo's RCI member-only social network, MemberLink Support for the recruitment and hiring of various staff and volunteer roles

Chief Wrangler of Logistics - Steel Rail Sessions
RQ Magazine
Strategic and logistical planning for one of Waterloo Region's most innovative and collaborative art events - on a train!

EcoHawks External Activities Executive (Volunteer)
Coordination and successful organization of various events throughout the school year with a view of promoting the environmental sustainability of the student body and campus as a whole.

Communications and Alumni Assistant (Co-op)
Shad Valley International
Supporting the alumni outreach plan as well as the communications plan, completing research on and communications and follow-up with alumni of the program, enhancing social media presense of the organization. High frequency of media relations through creation and distribution of press releases and facilitating media requests. Assisting the Director of Development with miscellaneous communications

Intern (Volunteer)
Project Ploughshares
With a team of 3 other interns, we are responsible for completing the organization's annual Armed Conflicts Report. Responsibilities include dissecting research and writing summary updates from the past year on the status of various armed conflicts across the globe.

Conference Assistant (Co-op)
Wilfrid Laurier University Conference Services
Assisted with all aspects of conference planning from May to August Communicated with organizers prior to conference to plan accommodation, meals, meeting space and audio-visual requirements, maintained continuous communication with organizers during conference and follow-up post conference Provided superior guest services to ensure all conference guests had a positive experience at Wilfrid Laurier. Liaised with many departments on campus and worked closely with Hotel Laurier and the Junior University Multidisciplinary Program Closed conference season with preparation of invoices and final follow-up with organizers.
Jennifer Carreiro's Contact Information
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