Jennifer B. Flemming
Senior Director, Global CRM & Loyalty @ Anastasia Beverly Hills
About
I specialize in transforming consumer engagement through data-driven CRM, lifecycle marketing, and brand storytelling. With over a decade in global luxury, I’ve led high-impact strategies for brands like Gucci, Dior, Tom Ford, and Balmain—driving acquisition, loyalty, and retention across retail and eCommerce. I thrive at the intersection of data and creativity, delivering measurable growth and building long-term brand equity. Passionate about mentorship and collaboration, I’m always looking to connect on loyalty, consumer retention, and luxury brand innovation.
United States
New York
Marketing & Advertising
CRM Integration, Cross-functional Team Leadership, International Project Management, CRM Databases, Product Launch, Strategy to Execution, DTC, Creative Ideation, Customer Engagement, Social Media Marketing, Customer Satisfaction, Customer Relations, Fashion History, Retail Sales, Trend Forecasting, Trend Analysis, Inventory Management, Merchandising Strategies, Fashion Buying, Consumer Insight
Experience
Senior Director, Global CRM & Loyalty
Anastasia Beverly Hills
Senior Manager, Global Omni-Channel CRM & Consumer Growth TOM FORD & Balmain Beauty
The Estée Lauder Companies Inc.
New York, New York, United States
Client Relations Manager
Christian Dior Couture
New York City Metropolitan Area
Manager, CRM & Engagement - Northeast
Gucci
New York, New York
Client Services Development Manager - North America & Canada
Gucci
New York City Metropolitan Area
Loyalty Program (EIP) Senior PS - North America
NET-A-PORTER
Greater New York City Area
Assistant Manager, Client Engagement
Hermès
Customer Relations Specialist - North America
Giuseppe Zanotti
New York, United States
Education
Queens College
Psychology
Jennifer B. Flemming's Contact Information
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