Jennifer Wiseburn

Manage the Electronic Medical Record. Created and manage the Centralized Document Management Team, Centralized Referral Team, Centralized Scheduling Team and Centralized Prior Authorizations Team. Implemented telemedicine platform during COVID pandemic.

• Ability to observe and document clinical workflow processes • Ability to understand and explain clinical data as it relates to patients' Electronic Health Records • Ability to support clinic and health promotion programs with all technical and workflow queries and report requests • Ability to efficiently manage interoperability with eClinicalWorks and all interfaced systems • Configure and troubleshoot EHR templates, workflows, and Practice Management issues • Perform clinical software upgrades, and support project management duties as assigned • Manage cases; prioritize, track and resolve user problems and requests with a sense of urgency • Submit and manage support tickets as needed • Develop, implement and maintain policies, procedures and associated training plans • Provide training to all new and current users • Set and meet project timelines, deliverables and milestones

Supervised Clinical and Clerical staff in the practice, created staff schedules, ordered supplies, managed office vaccine storage and safety protocols, collected patients vital signs, set up patient referrals, prior authorizations, EKG, vaccinations, injections, procedures, answered multi line telephone system, collected patient copay/co-insurance, scheduled appointments, performed lab tests, medication management and various other tasks.