jennifer udousoro

* Manage customer arrivals to maximize relationship-building opportunities. * Improving the overall customer relationship by delivering reliable administrative support and customer service. * Promoting valuing of company’s clients and consistently delivering positive customer experience. * Acknowledging customers promptly and treating them in a courteously * Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information. * Maintaining a strong knowledge of products of the company. * Assist in the analysis of customer trends to enhance sales and service management process and pre-requirements. * Sales activity planning, including reviewing existing customer files to identify sales opportunities.

* Developing and managing of concepts, which involve strategizing and focusing on improving consumer’ satisfaction. * Play key role of Public relations personnel concerning matters of partnership to partnering companies. * Packaging and presenting of corporations’ ideas and concepts to specific individuals, large-scale organizations and general public. * Build reputation and recognition of company in the presence of customers and other industries related to the company. * Creating and maintaining Excellent Service Delivery that expresses the role of front line employees to attain passenger satisfaction and loyalty

* Presentation of company’s goals and ideas using PowerPoint and other media means. * Organization of meetings with other co-operate bodies * Negotiation of business deals * Assist project coordinator with all duties * Assist the Managing Director in the achieving of company’s objectives and commitments. * Function as the receiver of official documents and important mail addressed to the office. * Ensure the proper filing of pertinent documents. * Manage and motivate an efficient and effective team

* Manage MD’s Diary and appointments * Cumulate comprehensive reporting system of company’s works and achievements for the year. * Undertake personal duties as instructed by the Manager. * Deal directly with clients * Respond promptly to all clients’ inquiries as well as resolve complaints and concerns. * Keep records of client interactions and transactions * Manage administration * Communicate and coordinate necessary information to manager and C.E.O * Scheduling of appointments with clients * Receive and direct telephone calls and relay conversation and pertinent messages, while maintaining accuracy, clarity and confidentiality.

Programms Officer at Malaria Consortium

Activities and Societies: Believers Loveworld Inc

Activities and Societies: Debate Team, British Council