Jennifer Taylor-Glick

Director of Customer Success @ Mistplay

About

As the Director of Customer Success at Mistplay, Jennifer leads customer operations with a focus on advocacy-driven success and ensuring customer needs, goals, and experiences remain a top priority. With over a decade of experience advising global brands like Chevron and Marathon, as well as regional leaders like GoMart and TXB, Jennifer combines deep technical expertise with a passion for innovation to help brands achieve measurable results.She specializes in harnessing mobile gaming strategies to drive key brand KPIs, including increased customer engagement, retention, and transaction frequency. Her ability to align digital strategies with brand objectives empowers customers to unlock the full potential of data-driven marketing solutions.Jennifer's leadership ensures a seamless customer experience while delivering impactful, tech-forward solutions that maximize business outcomes.

Country

United States

City

Tulsa

Industry

Computer Games

Skill

Customer Experience Management, Revenue & Profit Growth, Mobile Marketing, Lead Generation, Wireless, Account Management, Social Media Marketing, Sales, Business Development, SEO, Customer Retention, SMS, Integrated Marketing, New Business Development, Direct Marketing, Brand Development, Campaign Management, Marketing Management, CRM, Trade Shows

Experience

Director of Customer Success

Mistplay

2026-3 - Present · 7 mos

At Mistplay, I lead Customer Success with a focus on turning engagement into loyalty and loyalty into measurable growth. I partner with brands to design and scale programs that connect digital behaviors to real-world outcomes—driving retention, frequency, and lifetime value through innovative, performance-driven solutions. Mistplay is a pioneer of play-and-earn, providing rewarded advertising and monetization solutions to mobile advertisers and publishers worldwide. These solutions help drive sustainable growth by leveraging Mistplay’s proven play-and-earn model, most recently ranking #10 for Gaming (Global) on AppsFlyer’s 2025 Performance Index. Founded in 2015, backed by Growth Curve Capital in 2021, and headquartered in Montreal, Mistplay partners with publishers to unlock scalable rewarded engagement. For more information, visit business.mistplay.com.

Chief Customer Officer

Mobivity

2022-3 - 2026-3 · 4 yrs 1 mo

Vice President, Strategic Accounts

Mobivity

2015-12 - 2022-3 · 6 yrs 4 mos

Meet SmartSuite. SmartSuite is a complete solution for businesses to unlock the power of data to help them predict and influence customer behavior and accelerate revenue. We keep you connected, and you will understand your customers like never before. You will gain valuable insights into your customer’s transactions to know what they’re buying and when. Why guess when you can know? SmartSuite gives you the whole picture and covers all the details so you won’t miss a thing.

National Sales Director

Mobivity

2013-6 - 2015-12 · 2 yrs 7 mos

Mobivity, your Mobile Marketing Solution uses text messaging to increase traffic, drive sales, augment customer retention and improve the overall customer experience. SMS Technology, short messaging gives businesses the tools to easily communicate relevant time sensitive information. Rewarding customer loyalty, offering specials, featuring coupons, and connecting with associates and sales teams are just a few ways Mobivity grows your business. From the restaurant owner who wants to push a perishable item, to the administration assistant in the medical office confirming appointments, from the contractor communicating with outsourced staff, to the service industry announcing openings and specials, text messaging works.