jennifer stage

real estate agent

About

Leadership professional with 13+ years of experience. Metrics and goals driven. Passionate about career development and innovation. Experience ranges from retail/sales leadership to call center leadership.

Country

united states

City

west jefferson

Industry

retail

Skill

process improvement, training, leadership, performance management, microsoft word, leadership development, product development, scheduling management, trade shows, team leadership, coaching, sales, customer service, quality assurance, team building, call centers, customer satisfaction, customer experience, management, operations management, recruiting, time management, microsoft office, employee training, marketing, customer retention, interviews, cross functional team leadership, project management, budgets

Experience

real estate agent

real living anders & associates

2016-5 - Present · 10 yrs 5 mos

store manager

hush puppy shoes

2000-1 - 2005-2 · 5 yrs 2 mos

* Opening/Closing Store * Running daily sales figures * Marketing * Creating sales incentives to drive associates * Manual inventories * Visual directives * Daily operations * Creating store sales goals * Payroll * Running stock * Scheduling/staffing * Hiring/Networking/Recruiting * Development of Leadership * Training new hires * Continual product development

team advocate

restoration hardware

2010-11 - 2013-6 · 2 yrs 8 mos

master coach

dish network

2007-10 - 2010-11 · 3 yrs 2 mos

* Assisted agents with transferring customer’s service, upgrading existing customer accounts, answering billing inquiries, and general customer service * Leader of the PAW Committee. Responsibilities included providing feedback on customer promotions to agents and management, running site wide contests, driving motivation throughout the staff, and presenting proposals to drive sales and agent productivity * Mentored new Supervisors during transitional period to provide knowledge and support * Problem solving to resolve complex customer issues * Payroll * Lead Quality Assurance Calibrations * Conducted interviews internally and externally * Networking/Recruiting * Conducted up training * Executed yearly performance appraisals * Executed performance improvement plans * Proficient with Windows 97-XP, Cisco, Kronos

account manager

health care logistics

2006-2 - 2007-8 · 1 yr 7 mos

* Coordinated sales for hospitals in Michigan, Mississippi, North Caroline, and Idaho * Train new hires on products and software programs * Traveled around the United States for Trade Shows * Up-selling and cross-selling products * Processed return authorizations * Created product solutions information * Motivation Team Leader * Responsible for Motivation Team budget and creative elements

store manager

destination maternity corporation

2005-2 - 2006-1 · 1 yr

* Managed a high volume specialty retail store * Opened and closed the business daily * Balanced the register * Training Manager for new associates * Hiring/Recruiting/Networking * Scheduling * Sales * Payroll * Daily Operations * Building client relationships * Executing visual directives * Marketing * Executing store inventory * Creating sales goals * Regional Training Manager for Two Hearts department in Sears * Operational Audit * Store Visit Recap