Jennifer Roberts

Shipping Coordinator Davis Food Ingredients | February 2025 – Present Manage daily import operations for both New Zealand and Australia, ensuring timely and compliant arrival of international shipments. Run and analyze reports using internal systems to effectively track, manage, and prioritize incoming shipments. Coordinate with overseas suppliers, freight forwarders, and customs brokers to process import consignments efficiently. Collates and review import documentation including commercial invoices, packing lists, import certificates and customs clearances. Liaise with internal departments to align delivery, devanning and dehire schedules. Monitor shipment status, proactively resolving any delays or discrepancies. Support export functions when required and maintain a solid working knowledge of export procedures and documentation. Ensuring compliance with New Zealand MPI and Australian DAFF biosecurity regulations. Maintain accurate records of freight invoices and credit notes, assisting with cost reconciliation and updating shipment costs.

- Primary contact with customers and responsible to coordinate export orders from start to finish; - Receives and process customer’s FCL & LCL orders for sea and air freight shipments; - Liaises with customers to gather required information, ensuring correct measures and customer needs are met; - Checks if orders met the company requirements and process the orders into Pronto system. - Provides the customer order acknowledgements or Proforma Invoices - Research, nominate and arrange vessel bookings with shipping lines and local cartage when necessary; - Liaises with shipping lines, freight forwarders, and agents to obtain up-to-date shipment information and communicates progress to all stakeholders; - Place purchase orders with suppliers, advising shipping details and all other relevant information to ensure smooth processing of orders; - Ensure all documents received from Suppliers are correct as required and as per the terms and agreement; - Prepares and send FI/SLI to freight forwarders/shipping lines; - Ensures accurate and timely preparation of essential documentation for each shipment. -Ensure customer and country regulations are met for efficient exportation and importation of products. -Prepare and lodge Customs export entries with New Zealand customs, using Cyber Freight and TSW Systems. - Competent on Tariff Classification -Prepares and obtains Insurance certificates. - Collaborates with Operations Manager, Sales and Marketing Managers, Customers, and Suppliers to ensure timely order placement and organized shipping. -Provides excellent customer service, addressing inquiries promptly and professionally. -Maintains accurate records in the company central file system -Investigates claims from customers, places claims with suppliers, and prepares necessary paperwork for the accounts team to issue credit notes.

Oversee import and export of the leading consumer goods in New Zealand, Australia and Pacific markets. Liaise with both supplier and customers to ensure that the success and delivery of export products. Monitor the successful transfer of goods. Encoding orders, issuing acknowledgements, credits and invoices.

Office Administrator for Manila Office. Process their Philippine accreditation to qualify for Government and private biding. Consolidates the finances and payroll of the Manila office.

Thirteen (13) years of Corporate administration experience performing documentation, filling, travel arrangements, accounting and finance, payroll, recruitment and organization.