Jennifer Reeves

Experienced Senior Coordinator with a proven track record in event sales and coordination. Passionate about delivering exceptional client experiences and driving revenue growth. Skilled in managing multiple tasks, collaborating with internal teams, and implementing process improvements. My current key responsibilities include: Manage incoming inquiries from clients and internal departments - Coordinate calendars and liaise with internal teams to ensure space availability for events - Compile event estimates and proposals, ensuring accuracy and timely delivery - Track and manage revenue buildup in event sales, contributing to overall sales targets - Monitor finances, including purchase orders, for Festival Services and Event Production team - Manage multiple inboxes, including Festival Services, Event Production finance, and Event Sales - Respond to client inquiries promptly and professionally, maintaining high customer satisfaction - Curate training schedules and conduct training/onboarding sessions for new hires - Develop process documentation and manuals to streamline operations and enhance efficiency - Implement changes to current processes to improve workflow and drive results

Coordinate corporate meetings, cocktail receptions, and film screenings. Act as a liaison between clients, caterers, rental companies, and internal departments to ensure each event is executed effectively and efficiently. Keep organized records of all current, future and past events including: floor plans, A/R, function sheets. Create and send marketing materials via email to current clients.

Handle all inbound communication via telephone and email effectively and efficiently. Respond and provide solutions to customer concerns and complaints. Create training materials for new hires, train new staff.

Lead coordinator for all running events and meetings day to day. Act as a liaison between clients, set up staff, caterers, and internal departments. Manage the Events and Meeting webpage. Act as the social media coordinator of the Central Street YMCA using Hootsuite. Investigate current Room Booking program and develop new process to increase revenue. Research ways to target untapped revenue and use findings to create new programs such as: Birthday Party and Meeting Add-on packages.

Ensure a functioning facility of staff, members and volunteers. Supervise all staff and volunteers. Handle all building emergencies calmly and effectively. Mediate staff disputes amongst themselves and members.

Sell memberships, tour potential members, conflict resolution, accounts receivable, customer service

In charge of counting and depositing all day to day banking and donations for the entire facility.

Act as administrative support to the owner and controller of Attrell Hyundai. Duties included: switchboard management, greet clients in a warm manner, manage shared calendars, manage inventory, assist service clients by processing bill payments.

Psychology

Business Management