jennifer mendez

* Attend weekly Sale Meetings * Solicit clients/coordinator for meetings and sleeping rooms * Process contracts and special arrangements for the client * Communicate and work closely with the Convention services Manager concerning group blocks. * Work closely with Corporate Companies as well as National Association, Religious, Travel & Tour, Education, Fraternal, Athletic Teams, Military and Government groups * Process and send discount group flyers to outside group coordinators * Go to outside Sales visits to drop off information regarding the hotel and speak to the appropriate coordinator. * Attended a Government Trade Show in Springfield on January 27th, 2009 * Participate in the M.O.D. program.

* Answer all incoming calls promptly and guest inquiries about hotel services, facilities and hours of operation. * Enter reservations into the computer system according to standard operating procedures. * Communicate and work closely with the Sales Department concerning group blocks. * Continually update Central Reservations on rates and availability, maintaining availability calendar and communicate all relevant information to the operations staff. * Maintain accurate files and reports. * Handle all special reservation, to include V.I.P. reservations, packages and discounts. * Book and block room using hotel standards for group rooming lists and booking agreements. * Attend room merchandising meetings and give input on trends and opportunities to maximize revenue. * Monitor daily sales activities and alert Guest Services Manager of sold out nights, group ceiling status and possible problem situations. * Post daily no show revenue.

* Greet and welcome all guests approaching the front desk in accordance with the hotel standards to check in and check out of the hotel. * Maintain proper operation of the PBX console and ensure that all hotel standards are met. * Answer guest inquires about the hotel services, facilities and hours of operation in a timely manner * Log and deliver of packages, mail and messages to guests and meeting rooms. * Review front office and trace files daily. * Follow all cash handling and credit policies. * Be aware of all rates, packages and special promotions. * Handle check-in and check outs. * Complete a bucket check, room rate verification report and housekeeping report. * Balance and prepare individual paperwork for closing of shift. * Assist guests with safe deposit box.

Receive, sort and distribute incoming mail. Sort cash application mail based on the bank account or client: Separate by payments type, verify account number, address, telephone number, new information and status of account, contact customer by telephone to clarify or obtain account payment information, run tape to total checks, create log or verify for co-worker, balance all batches, enter completed batches into FACS computer system. Scan all transaction processed onto CD, including checks and logs: Log batch number, description and date in system, verify clarity or transactions scanned. Prepare prints and faxes statements to clients for fees and payments. Process electronic payments files: Convert files into appropriate format and input into FACS computer system, balance files with posted accounts, create spreadsheets to forward funds to sold companies. Process electronic outsourced payments and statements to outsourced agencies, process Western Union, money grams and credit card payments.

* Duties included all the filing of court papers and process copies of the new arrivals to be ready for court. * Revise the Data Base to confirm that all inquiries have been added with proper identification. * Collect walk in payments and transferred checks to payroll. Add all information received into the computer. * Customer service: Call clients to arrange payments plan and settle accounts. Verify place of employment to garnish wages and verify with payroll when check are being delivered. * Translate to our Latino population and serve as a contact person for non-English speaking.