jennifer marsh

account receivable specialist

Country

united states

City

charleston

Industry

medical practice

Skill

customer service, training, microsoft excel, medical billing, microsoft office, microsoft word, powerpoint, sales, leadership, hipaa, data entry, medical terminology, time management, medical records, spreadsheets, finance, team leadership, employee training, medical coding, medisoft, cpt, icd 9, hcpcs, telephone skills, financial services, quality auditing, internal audit, e/m coding, schedule, negotiation, debt settlement, telecommunications billing, credit card transaction processing, background checks, interviews, repossessions, call centers, skip tracing, fdcpa, fcc, ten key, fax, electronic medical record, icd 10 cm, a/r collections, third party collections, debt collection, u.s. fair debt collection practices act

Experience

area supervisor

title cash inc

2006-4 - 2009-1 · 2 yrs 10 mos

* Supervised, trained, and scheduled a staff of 14 managers and assistants for 9 branch stores, * Conducted onsite store audits to ensure that company policies and procedures were being properly implemented * Authorized the write-off of uncollectable accounts and loan approvals for new or existing customers * Responsible for all aspects of skip tracing, repossession, and legal collections * Conducted monthly management meetings to establish and review store objectives and goals

collection representative

first contact executive hospitality

2005-8 - 2006-4 · 9 mos

Responsible for collecting on delinquent accounts and upselling new services, Explained billing options, reviewed charges, and adjusted services to meet customers’ financial need

collections manager

auto money title loans

2004-11 - 2005-8 · 10 mos

* Responsible for collecting auto loans, producing daily reports, maintaining cash drawer and training new staff * Maintained fewer than 8% delinquency on a monthly basis * Assisted Branch Manager in all phases of loans, collections, and marketing * Handled all aspects of skip tracing, repossession, and legal collections

client relations team leader

emergency debt relief

2003-6 - 2004-10 · 1 yr 5 mos

* Earned two promotions during time with company * Pre-screened potential customers and counseled new customers regarding all aspects of debt relief * Maintained and tracked Funds Available spreadsheet daily, Power of Attorney database, audited files * Negotiated settlements between clients and customers and tracked to ensure receipt of payment * Trained new reps, maintained attendance logs, and monitored activities of 15-20 reps to ensure compliance with FDCPA and FCC regulations

team leader and trainer

osi collection services

1998-8 - 2003-6 · 4 yrs 11 mos

* Earned three promotions during time with company * Collected 1st and 3rd party collections, skip traced debtors * Handled incoming and outgoing collection calls * Took over “special needs” calls for other collectors * Ensured the client’s budget and collections goals were met. * Trained incoming collections reps * Moved To Florida Office September 2001