Jennifer L.

Collaborate with the user community to gather business requirements and conduct workflow analysis, transforming them into functional benefits that will support the design and successful implementation of applications across the organization. Key responsibilities of this position are: • Participation in the planning, building and implementing of systems, upgrades and enhancements. • Accountability for maintenance and support of these systems, including troubleshooting and issue resolution. • Ensuring systems are configured to meet architectural standards and guidelines. • Assisting with functional, integration and user acceptance testing as required.

• Subject matter expert on Health Information workflows and data integrity. • Lead for eHealth Client Registry: Identified and resolved overlays, misidentifications, and data errors in the Master Patient Index. • Collaborated with health teams to troubleshoot EHR interoperability and patient identification issues. • Supported accurate and secure release of health information in line with PHIPAA. • Extensive use of Meditech, Fusion, MUSE, 3M Abstracting, and Microsoft 365. • Ensured continuous quality improvement through proactive audit and analysis.

• Worked collaboratively with clinical and IT teams to plan and implement new clinics; ensured smooth integration with existing systems and followed up on issues to maintain service continuity. • Participated in planning and implementation of enterprise-wide scheduling upgrades. • Participated in planning and creating SOPs for registration of new community providers, i.e NBHealth Link and eVisitNB • Provided guidance on scheduling workflows in Meditech, including explaining system rules and requirements for building and maintaining provider schedules • Executed functional, integration, and user acceptance testing. • Maintained data security, integrity and provider configuration within Meditech. • Active in regional documentation and registration committee engagements.

• Supported the provincial Electronic Health Record (EHR) system across multiple sites and departments. • Ensured data integrity and identity resolution for the New Brunswick Client Registry using IBM Initiate, improving data quality and integrity. • Maintained data integrity for the NB Client Registry using Initiate. • Collaborated across departments to assess integration requirements and resolve system conflicts. • Generated quality assurance reports. • Served as a key liaison between healthcare zones, EMR users, Medicare, Vital Statistics and technical teams.

• Registered patients and scheduled appointments using the Electronic Medical Record (EMR) system. • Processed release of information requests in compliance with privacy regulations. • Transcribed medical dictations accurately and efficiently for physician review. • Supported billing operations, including applying appropriate ICD-9 codes.

Completed training session and worked at the polling station for the Municipal Election on October 15, 2016.

• Provided comprehensive administrative support to the Executive Director of a not-for-profit organization. • Coordinated fundraising events and managed camper registration for Camp Rotary. • Served as the primary point of contact for public inquiries, ensuring clear communication and positive engagement.

• Coordinated local clubs, events, and community initiatives to promote engagement and participation. • Managed the local electronic newsletter and maintained the community guide to ensure up-to-date and relevant information. • Supported community members with job searches and resume development, offering one-on-one guidance and resources.