jennifer kennell

* COBRA subject matter expert * Implement plan set up for new COBRA clients onto the COBRApoint system * Provide daily support to clients and brokers while managing 350+ COBRA clients * Host weekly training webinar sessions for the COBRA system using Go To Meeting * Update insurance plan carrier and rate information onto the COBRA system at annual renewal * Manage open enrollment process and provided materials and forms to COBRA participants * Resolve all escalated COBRA participant issues

General Accounting and Administrative Duties

* FMLA, ADA & ADAAA subject matter expert * Provide support to LOA specialists * Manage LOA case load of 250+ * Liaison between HR Managers and employees on LOA * Provide FMLA Designations and personal medical approvals to employees on LOA * Provide written communication to employees for medical updates, LOA extensions and return to work * Maintain LOA data page in PeopleSoft * Conduct monthly LOA training calls to HR Managers using WebEx and/or Zoom

* Aligned Plan Sponsor 401(k) Expert * Manage Multi-Client relations and resolutions with asset bases over $1.2Billion * Account Client conflict relations * Interdepartmental liaison for Retirement Plan Service * o Client Relations * o Troubleshooting * o Meeting and event scheduling * o Calendar and scheduling communications * Assist New Hires in all 401(k) duties * Coordinated all written communications regarding plan loans and distributions.

* Responsibilities include but not limited to: * New Hire Orientations including all payroll and benefit distribution * Manage and update all new hire and employee files * Insurance and 401(k) Specialist * Provide assistance to all Consultants in the following areas: * o Claims * o Client data * o Time and expenses * o Life events * o All insurance and benefits issues * o Insurance cards * o Short term and long term disability * o FMLA * Reporting of insurance invoicing and reconciliation * Proficient in MY ENROLL and Benefit Focus * Manage Annual Open Enrollment process and communications with all employees * Monthly census reporting of employee status updates to Insurance Brokers * Manage the internal job classification transfer process including promotions * Manage the separation process including laptop returns, AMEX reconciliations, PTO payout/withholding * Manage the input of payroll change forms into the HRIS system