jennifer kazmer

paraprofessional

About

Highly skilled administrative professional with over 24 years of leadership experience in fast-paced environments demanding strong organizational, technical and interpersonal skills. Proven track record of providing innovation and leadership in dynamic environments in order to exceed departmental and customer expectations. Strengths include excellent organizational and communication skills, creative problem solving, proactive, able to leverage and use company’s resources, work autonomously and effectively under pressure.

Country

united states

City

mokena

Industry

consumer services

Skill

customer service, sales, microsoft office, microsoft excel, microsoft word, leadership, public speaking, microsoft powerpoint, windows, team building, time management, english

Experience

customer service agent

comcast

2016-10 - 2019-2 · 2 yrs 5 mos

* ➢ Answer all customers’ concerns on billing issues * ➢ Sell / upgrade customers to a promotion that fits their needs * ➢ Ensure all customers receive exceptional customer service * ➢ Maintain all metrics per company guidelines

keyholder and supervisor

hallmark cards

2017-8 - 2018-2 · 7 mos

* ➢ Greet all customers’ with current sale/promotion information * ➢ Open/Close the store-cash handling, shipment ,merchandising * ➢ Train/supervise team to perform to the best of their ability * ➢ Provide exceptional customer service

service writer

carmax

2015-4 - 2016-10 · 1 yr 7 mos

* ➢ Coordinate full-cycle customer repair orders for vehicles * ➢ Process customer repairs of extended service agreements * ➢ Managed and consulted with maintenance technicians and/or parts department throughout repair process * ➢ Provided exceptional customer service throughout repair process

service department operator

carmax

2012-5 - 2015-4 · 3 yrs

* ➢ Answered multi-line telephone system * ➢ Made all service appointments for car repairs * ➢ Managed the service drive to ensure customer satisfaction * ➢ Followed up on customer concerns and/or complaints * ➢ Ensured all invoices were paid and scanned properly * ➢ Maintained and inventoried all courtesy vehicles on a daily basis

business office associate

carmax

2008-5 - 2012-5 · 4 yrs 1 mo

* ➢ Answered multi-line phone system * ➢ Executed strong customer service skills * ➢ Demonstrated detailed and excellent organizational skills; including multi-tasking * ➢ Operated all office equipment * ➢ Excellent communication skills * ➢ Reviewed and processed documents associated with customer sales and purchases

transitional program of instruction reading aide

goodings grove elementary school

2005-8 - 2012-5 · 6 yrs 10 mos

* ➢ Supported English Language Learners (ELL) and Reading Resource students * ➢ Served as a resource for differentiated instruction and classroom intervention * ➢ Aided in student development of Phonics, Fluency, Vocabulary, and Comprehension * ➢ Helped reinforce the reciprocal relationship of reading and writing * ➢ Met with students to strengthen and review concepts * ➢ Assisted in management of the classroom

bus driver

homer school district

2004-7 - 2008-6 · 4 yrs

* ➢ Monitored and ensured passenger safety * ➢ Executed pre-trip and post-trip inspections * ➢ Communicated with school personnel, parents, students, and administration

area and store manager

famous footwear

1993-1 - 1999-1 · 6 yrs 1 mo

* Managed several locations: Highland, IN, Hammond, IN, Joliet, IL, and Orland Park, IL * ➢ Opening and Closing procedures of the store * ➢ Hiring, training & scheduling of team * ➢ Merchandising & pricing products * ➢ Ensuring excellent customer service