Jennifer I. B.

Head of Retail Operations @ Mapple Philippines, Inc.

About

Mapple Philippines benefits from over 10 years of expertise in retail operations, where the focus is on omnichannel strategy, sales productivity, and operational efficiency. The team leverages strategic initiatives and policy development to ensure profitability and high-performing multi-store operations across the organization. Prior experience at Huawei and Robinsons Retail Holdings reinforces a commitment to empowering teams, fostering people development, and driving customer-centric solutions. By building resilient teams and implementing streamlined processes, efforts are consistently directed toward achieving excellence in the retail sector.

Country

Philippines

City

Metro Manila

Industry

Retail

Skill

New Store Setup, National Retail, Multi-Store Operations, Commercial Operation, Retail Operations, Management, Sales, Training, Forecasting, Visual Merchandising, Customer Service Management, Inventory Management, Customer Service, Store Management, Retail, Employee Relations, Interviews, Inventory Control, Recruiting, Human Resources

Experience

Head of Retail Operations

Mapple Philippines, Inc.

2023-8 - Present · 3 yrs 2 mos

Philippines

Experienced retail operations leader with a proven track record of overseeing national store networks, driving productivity, and optimizing management practices across multiple locations. Skilled in forging strategic partnerships with major tech brands, including Apple and top Android manufacturers, to deliver innovative business initiatives. Adept at ensuring compliance with inventory and cash management standards, resulting in enhanced operational efficiency and performance.

Senior Retail Operations Head

Huawei

2022-4 - 2023-7 · 1 yr 4 mos

Philippines

Oversaw retail operations for Huawei in the Philippines, consistently driving sales target achievement and strengthening store management practices. Developed and implemented innovative sales programs and dealer management strategies, leading to increased customer engagement and improved channel performance. Effectively managed inventory systems, optimizing stock levels to boost sales performance while minimizing operational costs.

Retail Operations Manager

Robinsons Retail Holdings Inc.

2015-8 - 2022-4 · 6 yrs 9 mos

• Oversaw retail operations across multiple locations, driving sales productivity and profitability through strategic initiatives. • Developed and implemented policies and processes that enhanced operational efficiency and team performance. • Fostered a culture of people development, ensuring discipline and growth among team members, resulting in improved employee satisfaction.

Retail Store Manager

Robinsons Retail Holdings Inc.

2006-6 - 2015-7 · 9 yrs 2 mos

NCR - National Capital Region, Philippines

• Oversaw all sales operations for a high-volume retail store, driving revenue growth and customer satisfaction. • Developed and implemented training programs for staff, enhancing team performance and discipline. • Managed inventory and stock levels, reducing shrinkage by 15% through effective monitoring and control. • Curated attractive merchandise displays, resulting in a 20% increase in foot traffic and sales conversions.

Field Sales & Operations Manager

Sara Lee

2000-9 - 2004-3 · 3 yrs 7 mos

• Achieved and exceeded sales targets through strategic planning and execution. • Identified and trained potential distributors to enhance market reach and effectiveness. • Developed motivational programs for the sales team, resulting in improved performance. • Implemented inventory monitoring and shrinkage control measures, optimizing operational efficiency.