Jennifer Gerlich

We provide portrait photography and calligraphy services

Most of my work involves the actual show productions such as working as an Actor and/or Director for various productions. Other work includes helping for show PR, Hospitality, Box Office work.

Provided after hours support for Sales and Admin team by the following, but not limited to: -Managing of Social Media Communications -Building Social Media audience -Scheduling Leads and Appointments -Training in Managing Social Posts and Ads -Communicating with Sales Team efficiently This is was a nearly 100 percent remote position, unless I needed an in person meeting, or needed to train new staff.

Promoted to Director of Square One from Administrative Assistant in Sept of 2017. Oversees all general operations in the following duties, but not limited to, managing A/R, Sales, Marketing, Social Media,and Social Graphic Design, and all day to day activities that come with running an event space, such as general upkeep and overseeing hosted events from booking until cleaning up after.

Assists in Set Up, Customer Care, and Listing Management of properties for vacations rental purposes.

Temporary job to fill in during Office Manager's absence. Responsibilities include: Preparing invoices, reports, memos, letters, financial statements and other documents, using Microsoft Word, Excel and Quickbooks. Answering phone calls and direct calls to appropriate parties or take messages. Managing, tracking, and organizing timesheets and payroll on a weekly basis using Excel and Quickbooks. Taking sales leads and distributing and managing them via Salesforce.com. Greeting visitors and determine whether they should be given access to specific individuals. Performing general office duties, such as ordering supplies, maintaining records management database systems, and performing bookkeeping work through Quickbooks. Filing and retrieving corporate documents, records, and reports. Opening, sorting, and distributing incoming correspondence, including faxes, email, and/or Office at Hand. Managing leads and incoming jobs and communications through Office at Hand by AT&T. Uses knowledge of principles and processes for providing customer and personal services.

Temporary office job in which I used my years of customer service experience to greet customers and create sales leads as well as assisting in office management. Duties included: Performing general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. File and retrieve corporate documents, records, and report Preparing invoices, reports, memos, letters, financial statements and other documents, using Microsoft Word, Excel and Quickbooks Operating office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Answering telephones, direct calls, and take messages. Maintaining and update filing, inventory, mailing, and database systems, either manually or using a computer. Communicating with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Computing, recording, and proofreading data and other information, such as records or reports. Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Completing work schedules, manage calendars, and arrange appointments. Review files, records, and other documents to obtain information to respond to requests.

Responsible for handling inbound/outbound stakeholder inquires generated by phone, email, and/or written correspondence relating to account status and activity. Researches account and transaction records to resolve account issues and basic discrepancies and provides documentation on customer activities and information on products and services. Uses computerized systems to locate, interpret and communicate information and to provide customer service. Duties include: Responds to the day-to-day customer service activities generated by stakeholders with relation to accounts in a wide range of companies and businesses.Provides customers with a positive impression of self and organization through courteous, prompt and responsive resolution of customer inquires and problems. Provides up to date and accurate information by utilizing knowledge of internal systems to source, interpret and communicate information to customers. Promotes additional services / communication channels to customers when necessary. Escalates more complicated issues to appropriate Team Leader or ATL. Identifies stakeholder trends or common issues and communicates to their Team Leader or ATL as appropriate. Supports customer service improvements by actively participating in trials of new systems and pilots of new processes. Serves as part of a team that works together to meet service, quality and financial standards.

Applied experience in customer service and organization. Tasks also included, but were not limited to: Preparing reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software. Answering phone calls and direct calls to appropriate parties or take messages. Working with VoiceMail. Conducting research, compiling data, and preparing papers for consideration and presentation by executives. Transcribing meeting minutes and filing them and sending them to the involved parties. Greeting visitors and determining whether they should be given access to specific individuals. Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution. Also, performing general office duties, such as ordering supplies, maintaining records management database systems. Filing and retrieving corporate documents, records, plans, and reports. Opening, sorting, and distributing incoming correspondences, including faxes and email. Making travel arrangements for executives. As well as managed scheduling, communications, word processing, and general office administration. I was, also, in charge of deliverables and compiled official submissions to government entities for review and approval while working with strict deadlines and high stress levels.

Managed all sorts of tasks to assist in the start up of a small engine repair shop including, but not limited to: Communicating with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Preparing invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Conducting research, compile data, and prepare papers for Managing Owner's view and approval. I performed general office duties, such as ordering supplies, maintaining records management database systems, light maintenance and cleaning of shop, and performing basic bookkeeping work, as well as, filing and retrieving documents. Operating office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Answering multi-line telephones, direct calls, and take messages. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Opening, sorting, and distributing incoming correspondence, including faxes and email. Conducting research on parts and machinery for mechanics, Owner, and/or any customers seeking information or assistance. Research included locating parts and information about parts.