Jennifer Frick

-Fulfill the responsibilities of Support Leader on the floor. - Provide feedback and positive recognition to team members based on interactions with each other and customers -Identify and recommend daily staffing scheduling, and zoning changes. -Respond to customer escalations and inquiries -Responsible for safety and security of the team when manager is not present. -Support employee concerns by providing the correct escalation path - protect company assets and maintain Apple standards at all times

Leader of BOH operations and inventory management. Investigate inventory variances, coach and develop team members, drive results and ensure visual standards are met. Collaborate with other teams in the store and build effective teams to ensure results are achieved.

Organize and conduct hiring fairs and distribute successful candidates among stores based on availability and store needs. Follow up with receiving store manager to ensure candidates have a positive onboarding and training experience. Shadow peers to help develop their interview skills and prepare them to be a future hiring store manager.

Complete eight-week training program for externally hired managers. Coach and develop management trainees in all areas of the business from barista position to operations management. Provide feedback and conduct weekly check-ins to review strengths and opportunities and monitor progress. Provide continuous support and mentoring to management trainees once they are placed in their own store. Oversaw multiple management trainees and training plans at the same time while continuing to run my business.

Operated several million dollar sales stores within the Edmonton area. Responsible for hiring, training, team development, performance reviews, schedules, inventory management, cash handling, product quality, store financial performance and customer satisfaction. Held team accountable to drive results. Exude, encourage, and foster the Starbucks culture, mission and values in everyday operations. Achieved “Manager of the Quarter” award in second quarter of being a store manager for driving 19% sales comps over previous year, increased team engagement and overall experience, as well as highest customer service score in the area. Filled in as temporary district manager while others were on vacation or medical leave. Connected with peers around growing their own business and teams and visiting their stores while managing my own and being able to drive results while being away from my location.