Jennifer Chan

Assistant Guest Service Supervisor

About

Highly motivated and experienced in customer services. Skilled in providing exceptional customer service and resolving guest concerns in a timely and professional manner. Proven ability to work effectively in a fast-paced environment while maintaining a positive attitude and a strong focus on guest satisfaction.

Country

Hong Kong SAR

City

Hong Kong

Industry

Consumer Services

Skill

Travel and Tourism, 零售, 餐飲, Multi-task & Handle High-volume Workloads, 團隊合作, 人際關係技巧, Microsoft Office, Opera Reservation System, 銷售, 客戶滿意度, 問題解決, Guest Relations, 客戶管理, Customer Service Operations, Human skill, 領導力

Experience

Assistant Guest Service Supervisor

Madera Hospitality Management

2025-2 - Present · 1 yr 8 mos

Senior Guest Service Officer

Madera Hospitality Management

2023-11 - 2025-2 · 1 yr 4 mos

Omni Service Leader

Decathlon

2022-1 - 2023-11 · 1 yr 11 mos

香港特別行政區

Graduate Student

School of Hotel and Tourism Management, The Hong Kong Polytechnic University

2019-9 - 2023-9 · 4 yrs 1 mo

香港特別行政區香港

Guest Service Ambassador

Langham Hospitality Group

2023-6 - 2023-8 · 3 mos

Intern (Guest Relations·Club Floor)

Hotel ICON

2021-7 - 2021-12 · 6 mos

香港特別行政區

-Check-in/check-out hotel guests courteously and efficiently. -Anticipate guests needs respond promptly and acknowledge all guests concerns. -Produced high-quality communications for internal and external use. -Liaised with guests to assess needs and responded to inquiries. -Developed business and customer service skills in fast-paced work environment. -Meet with Supervisor to review daily assignments and priorities.

Ticketing and Customer Service Ambassador

Ocean Park Corporation

2019-10 - 2020-7 · 10 mos

香港特別行政區

-Liaise with internal departments to solve customers’ request and problem. -Answered incoming calls, transferred calls, as well as took and delivered messages. -Identified members with specific and current requests and efficiently transfer them to the appropriate specialist in the right team. -Handled check-in and ticket payment.