jennifer bilbrey

As a Team Member of the Video Engineering and Delivery department I am responsible for monitoring and supporting all videoconferences at Kaiser Corporate (Ordway Building). The total amount of Cisco Endpoints that I provide service for is 25. The type of codecs that I provide service for are; C40, TX9000/TX9200, MX300/MX300G2, EX90, MX800 and a couple legacy 600MXP systems. The approximate total of endpoints that my department supports are over 800. Within my role I provide a white glove service for all videoconferences operations within the Ordway building totaling over 150 meetings a month. This includes working directly with Executives and Executive Admins. I am also responsible for the AV within the conference rooms and ensuring that all systems are a go. I work primarily within Cisco TMS to create conferences, modify conferences, and to add audio bridges to the conference, as well as monitor the systems and any event notifications that come through via email. Additionally, I assist customers with connecting via cloud based solutions such as Bluejeans and Cisco WebEx.

* Provided computer and AV support for CEO and executives. * Mobile device ordering and plan changes via ATT and Verizon business management portals. * Project management for the Director of Infrastructure. Including researching a new MDM solution and ITIL compliant ticketing system. * Executed cost savings initiatives. * Purchasing of hardware and software as needed for executives. * Designed a customized AV scope of work to be completed for several new conference rooms, and a lobby area. * Worked with AV vendors on attaining and modifying quotes.

Provided outsourced technical support via phone and email for a number of clients including everything from Fortune 500 companies to Internet start-ups. Most support requests were for Nero Software installs and navigation as well as ThePrincetonReview.Com. Responsible for entering each call and email into ticketing system to log call resolution. Additionally, the company was also a DSL/Dial up ISP and Email provider in which I supported the DSL and Email issues and scheduled tech site visits when needed Accomplishments ★ Responsible for training self and staying up to date on all current and future clients on multiple internet sites, software updates, new bugs etc

Provided technical support for all PlayStation employees with highest percentage of open vs closed tickets on my team. Known for providing first contact resolution for all issues most common include; Lotus Notes configuration, Outlook set up and use, connecting to shares, hardware and application support, connecting to network printers, domain and Oracle passwords resets, provisioning and supporting VPN, software installation, mobile device support, group policy and shares. Responsible for builds and deployments; this includes pre-staging in AD, data transfer, through to set up at Workstation. VPN account provisioning and support. Provisioning and support for Good for enterprise and Airwatch/Touchdown for mobile email access. Assisted with other side projects as needed. Accomplishments ★ Supported end users through OS Migration using SCCM, Domain Migration, Domino to Exch Migration as well as the physical move of the campus to another building.

★VTC; Monitor and manage VTC systems through TMS. Provided training materials and updated the enterprise Wiki. Familiar with Outlook and TMS scheduling. Familiar with IP, ISDN, SIP, h323 and video bridges. Familiar with TMS and Tandberg/Cisco Endpoints. Familiar with ATT Connect v11 and Cisco Jabber v11. ★AV; Responsible for delegating equipment purchases, equipment moves and installation. Responsible for management and support of digital signage systems enterprise wide. Familiar with Nanonation. ★Print Management; Provided backend support for printing issues and configuration changes. Delegated equipment moves and configuration of Printer Properties and Ques. Familiar with Xerox CentreWare. Accomplishments ★ Took on three roles successfully. ★ Created a process flow for conference room builds. ★ Completed roll out of digital signage enterprise wide. ★ Completed ClearOne MicArray Installation project within two AV integrated conference rooms. ★ Completed implementation of VTC at two sites. ★ Kept systems current and compliant.