Jennifer Rutledge

• Streamline administrative operations across multiple satellite offices, enhancing productivity and efficiency • Serve as a central point of contact for internal communication among sales professionals, fostering collaboration and synergy • Act as a pivotal link between purchasing, scheduling, and sales teams, ensuring seamless coordination and communication • Skillfully process and apply various documents such as purchase orders, contracts, and waivers, maintaining meticulous attention to detail and compliance • Expertly plan and execute diverse events, educational initiatives, and conference meetings, optimizing engagement and participation • Drive sales success by meticulously managing order entry, billing, and maintaining up-to-date sales and customer records, facilitating informed decision-making and maximizing profitability

• Oversaw seamless internal administrative processes for National Accounts, directing a team of Coordinators and effectively managing work orders • Acted as a pivotal liaison between local Branches, Subcontractors, and National Account Customers, optimizing scheduling coordination and updating protocols • Cultivated and nurtured long-lasting relationships with clients, ensuring sustained success and satisfaction • Skillfully bridged communication gaps between customers and internal teams, ensuring precise alignment with client's needs and expectations • Proactively identified and engaged prospective strategic customers, expanding the company's client base and market reach • Leveraged networking opportunities to pinpoint and address specific customer needs, driving tailored solutions and enhancing customer satisfaction • Identified and addressed training needs within the team, providing comprehensive on-the-job training to enhance performance and proficiency • Ensured strict adherence to company policies and standards, delivering exceptional customer service to boost sales revenue and company profitability

• Conducted thorough audits of delivery route sheets, swiftly identifying and rectifying inventory discrepancies to maintain operational integrity • Assisted in seamless delivery preparation by promptly forwarding completed orders and effectively addressing any customer concerns or issues • Provided comprehensive support and resolution for inventory-related inquiries, collaborating with various internal stakeholders to ensure customer satisfaction • Supported and guided delivery service providers, including management and delivery teams, optimizing efficiency and performance • Played a vital role in managing the Nationwide Delivery process, diligently tracking delivery trucks and ensuring timely fulfillment of orders • Facilitated communication channels by efficiently dispatching messages to delivery drivers, enhancing coordination and responsiveness throughout the delivery process

• Managed comprehensive administrative duties for both the Home Health and on-call Physician Departments, ensuring seamless operations and communication • Coordinated scheduling of medical appointments, therapy visits, intake, and DME requests using Doctors Alliance Software, optimizing efficiency and organization

• Handled procurement of DME and office supplies, overseeing inventory management and bi-weekly payroll processing to maintain operational continuity • Facilitated insurance authorizations for patient care through various channels, including phone communication and provider portals, ensuring timely approvals • Provided professional customer service and support through multi-line incoming and outgoing calls while also managing company correspondence and order processing

• Ensured accuracy and compliance in Medicare payroll, billing, and eligibility processes, maintaining meticulous records and database management • Orchestrated weekly visits and supervisory appointments for nurses and staff members, fostering a culture of accountability and excellence • Utilized Kinnser Agency Manager to manage medical supply inventory, optimizing levels and availability while supporting overall operational efficiency