Jennie Lindeman Fimbres

Strategic focus on business process optimization and adoption of enterprise systems; collaboratively positioning the organization for continued growth. Managing a global team to enhance business systems and create corporate business intelligence and insights.

Team focus: Partner with key business stakeholders to 1. Optimize 3Pillar business systems to increase adoption and automation, to support growth and maturity, and to right size investments. 2. Build business intelligence in support of a data-driven culture.

- Leveraging an Agile framework, deliver new features and enhancements to digital products running on Cloud infrastructure to better serve older adults with information and call to action related to healthy aging and economic security. - Improve organization-wide operational efficiency leveraging Salesforce and related enterprise applications. - Grow adoption of BI/analytics, building out solutions to provide visibility to both internal and external partners. - Co-led a data governance initiative establishing organization-wide awareness and proper data management, security, and integrity.

- In partnership with NCOA program teams, evaluated, selected, and implemented a new grants management solution to streamline the grant life cycle for both internal and external stakeholders. - In partnership with the organization, evaluated and selected a new CRM and preferred implementation vendors. - Implemented a new BI tool with a number of NCOA programs recognizing significant cost savings, a better user experience, and easier maintenance. - Built an automated process to capture digital product metrics so more time can be spent on analysis and action planning. - Enhanced aspects of the organization's website to better assist older adults with finding local organizations who help with benefits enrollment, offer courses on aging well, and other services. - Launched a data governance initiative to raise awareness around data management and security and identified work streams who took steps to tighten up data management practices.

• Product owner responsible for Salesforce.com plus related applications. • Delivered solutions with cross-functional collaboration; optimizing and standardizing business workflows for global operations. • Created annual strategic plans aligning with corporate strategic objectives and prioritized the execution of the related projects. • Applied project management methodologies to multiple concurrent projects delivering solutions for cross-functional teams driving efficiencies, scalability, customer satisfaction, year-over-year revenue growth, and employee satisfaction. • A servant leader of a high-performing team (6-8) responsible for the Salesforce.com architecture. • Successfully migrated multiple Salesforce.com tenants plus related applications into a single tenant with cross-functional collaboration. • Negotiated vendor contracts that yielded significant cost savings • Effectively developed BI strategy and road map. Architected and built out a self-service reporting solution for single source of truth. • Led the Core data quality and management activities to ensure accurate reporting and analysis.

• Provided Salesforce.com & related apps support to all global business units. • Elicited requirements from stakeholders and managed the implementation of solutions to improve productivity and to enable data-driven business decisions. • Performed evaluation, selection, and implementation of new Marketing Automation, ERP, Subscriptions Billing, and HR SaaS solutions with cross-functional collaboration. • In alignment with corporate objectives, collaborated with business partners to identify and streamline business processes and improve enterprise system workflows globally.

Senior Business Analyst, Corporate Business Intelligence Following project management methodologies, implemented business process improvements with cross-divisional collaboration. Created greater business visibility by delivering in-depth analysis with data query expertise (Microsoft SQL Management Studio and Microsoft Excel/SQL), and provided strong written and oral communications to stakeholders. Manager, Professional Services (Engagement Management) Grew business partner relationships to deliver value-add to our customers. Achieved year-over-year revenue growth and revenue-per-employee growth. Performed financial reporting and analytics to bring greater visibility to the business and implement process improvements. Manager, Professional Services Business Intelligence and Infrastructure Support Optimized business operations by improving system and process workflows, creating timelier and more accurate revenue monitoring, and maturing the overall business intelligence. Elicited requirements from stakeholders and managed the implementation of solutions to improve productivity and to enable data-driven business decisions. Established and led a governance board to support system and reporting change management. Manager, Technical Support (Call Center) Led projects focused on streamlining client service call routing, improving the time-to-call resolution, and maturing Technical Support’s business intelligence. Process improvements were implemented to address client satisfaction and employee productivity.

Implemented process improvements applying Six Sigma methodology. As a stakeholder, represented client interests throughout product management lifecycle in a cross-functional capacity. Completed Six Sigma Green Belt Certification. **Details of previous professional experience are available upon request